Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
GeneralManager

Rebecca Gilley

Customer Support
Parker,CO

Summary

Strong background in customer service job roles Strong organization and time management skills. Experience researching and troubleshooting invoicing and reconciliation discrepancies. Employ logical approaches to problem solving and multitasking Objective: Customer Servicer job role that fully utilizes my experience, skills, And communication. Resourceful Site Supervisor tenacious about keeping operations on-schedule and on-budget. Successful at coordinating diverse resources and satisfying tough clients according to demanding timelines.

Overview

8
8
years of professional experience

Work History

Install Coordinator

Englewood, Co
01.2021
  • 303-789-9945
  • Roactively develop and maintain relationships with an assigned customer base, including key accounts and ensuring their satisfaction with our products and services
  • Ollaborate with sales teams to understand the customer requirements
  • Eview and modify work orders for accuracy of scope, clarity, required dates, customer contact information and product availability
  • Ontact customer for scheduling of events: pre-site, delivery and installation
  • Update Installation
  • Alendar with pertinent job condition
  • Rack and record number of installations by product type
  • Eceive pre-site notes, exit checklist, change orders, pictures and invoices for storage and processing customer advocacy: Provide formal and final pricing to customer for services requested;
  • Oint of contact for questions, concerns and/or complaints
  • Rite credit memos and sales orders as needed for returns and rescheduled appointments

Customer Support Representative/Furniture Delivery Driver

Room And Board
Centennial, CO
12.2021 - 02.2022
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
  • Connected with customers to address questions and resolve issues through phone and email.

Sales Specialist

Lowe’s Home Improvement
Louisville, Co
01.2020 - 01.2021
  • 303-665-1335
  • Reet Customers as they walk in the department
  • Have a conversion using open ended questions to find what best option fits the customers needs
  • Explain and offer Credit
  • O customers to find them the best savings option
  • Explain and walk them through the process
  • F importance of the Extended Warranty Programs
  • Process the sale via in stock products,
  • Ex items or SOS per Inventory Management
  • Using email to communicate with other
  • Ales specialists, Managers, and Install Sales
  • For Install Appliances using ISST program
  • O either set up a detail for measurement of space or Estimate to create Contract for customers
  • Ppliance to be Installed
  • Other forms of communication include phone sales, heavy multiline
  • Alls, Liaison between the customer and Install Sales office
  • To Communicate delivery details
  • Nd location of Appliances to delivery office, drivers and front end staff.

Accounts Manager Receptionist

Nebraska Furniture Mart
, Iowa
01.2017 - 01.2019
  • Count safe, drawer counts and effectively fill out cash, checks, credit using Excel spreadsheet
  • Balance the cash drawer for the cash office daily
  • Check out customers At the front counter with a friendly smile
  • Answer multi line phone systems
  • Transfer to an appropriate sales person or department
  • Process all paperwork such as refunds, exchange service claims
  • Manage
  • Ccounts by updating payment Information, posting payment to electronic ledger, Cancel accounts
  • Update personal information and process new
  • Effectively communicate with sales to update information for the customer
  • Schedule appointments, Service calls.

Front End Head Cashier/ Sales CSA

Lowe’s Home Improvement
, Co
01.2011 - 01.2016
  • 4000
  • S a Front End Supervisor I led a team of associates to deliver the best Customer experience in the store
  • This includes coaching, training, delegating, managing departments and ensuring proper department coverage
  • Customer Service desk monitoring and training, Online order
  • Ulfillment and staging
  • Answering phones and transferring to the correct department
  • Store wide customer service and support, Assisted with all department sales and service
  • Uestions including Credit Applications, Warranty Sales, Contract Sales and Install
  • Elivery and Set up Sales
  • One on one training and coaching
  • Merchandising to allow
  • He best opportunity to drive sales
  • Assisting Sales Specialist with Customer Service
  • Uestions, tracking orders, organizing order management and emails.

Education

Massage Therapy/ Business Administration

Irene’s Myomassology Institute
2009

GED - undefined

Pierce College
1999

Skills

  • Word, Outlook, Excel, Various Dos programs
  • Effective communication
  • Critical Thinking
  • Google Workspace
  • Organization and Time Management
  • Filing
  • Scheduling
  • Invoicing
  • Decision-Making Abilities
  • Correspondence Distribution
  • Analytical and Critical Thinking
  • Teambuilding
  • Data Entry
  • Dependable and Responsible
  • Good Telephone Etiquette
  • Planning and Coordination
  • Decision Making
  • Excellent Communication

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse

Timeline

Customer Support Representative/Furniture Delivery Driver

Room And Board
12.2021 - 02.2022

Install Coordinator

01.2021

Sales Specialist

Lowe’s Home Improvement
01.2020 - 01.2021

Accounts Manager Receptionist

Nebraska Furniture Mart
01.2017 - 01.2019

Front End Head Cashier/ Sales CSA

Lowe’s Home Improvement
01.2011 - 01.2016

Massage Therapy/ Business Administration

Irene’s Myomassology Institute

GED - undefined

Pierce College

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Rebecca GilleyCustomer Support