Alexandra Gladding
Greenville,NC
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
10
10
years of professional experience
Work History
Residential Property Manager
ENC Pirate Realty
01.2022 - Current
- Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Maximized occupancy rates by implementing effective marketing strategies and conducting property tours for potential residents.
- Streamlined rent collection processes, ensuring timely payments and reducing delinquency rates.
- Reduced maintenance costs with efficient scheduling, prioritizing urgent repairs, and coordinating with contractors.
- Enhanced property value by overseeing renovation projects and recommending improvements to common areas.
- Ensured compliance with local laws and regulations, staying updated on changes affecting the rental market.
- Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
- Developed strong relationships with local service providers to secure competitive pricing on necessary services and repairs.
- Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
- Educated potential tenants on community policies and expectations to ensure a cohesive living environment for all residents.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Oversaw management of 300 properties while providing general service to tenants.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Collected and maintained careful records of rental payments and payment dates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Veterinary Assistant
Animal Hospital Of Pitt County
08.2019 - Current
- Reviewed pet records from daily visits and appointments, entering all important data into system.
- Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
- Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
- Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
- Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
- Interacted with clients regarding animal health, education on treatment protocols and general procedures.
- Treated wide array of small animals and exotics for disease and injuries and provided preventive health care treatments such as vaccinations, parasite prophylaxis and nutrition options.
- Explained disease and condition diagnoses, prognoses and treatment options to pet and animal owners to provide information for decision-making concerning care.
- Provided assistance and support to owners during end-stage pet illnesses, delivering comfort, compassion and kind words.
- Reviewed vaccination records, and prepare and administer vaccinations according to clinic protocols.
- Provided canine rehabilitation services to assist in recovery from injury and surgery.
- Operated x-ray machines and exposed radiographic films.
- Assisted with dental procedures, including smoothing, filing, polishing, and removal of calculus, soft deposits, plaque and stains.
- Monitored patient vital signs during surgical procedures, and notified veterinarian of changes in stability.
- Collected urine by expression cytocentesis, or catheterization.
- Performed physical examinations and record case history, weight, temperature and other vitals.
- Assisted veterinarian with surgical procedures by assembling and sterilizing instruments and administering anesthesia.
Customer Service Representative
Publix Super Markets
09.2013 - 01.2017
- Assisted with purchases, locating items and signing up for rewards programs.
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Resolved issues with cash registers, card scanners and printers.
Kennel Manager
The Barkery
11.2015 - 01.2017
- Kept kennel clean and safe for animals by managing daily cleaning and maintenance schedules.
- Maintained detailed records of animal numbers, medical issues and behavioral concerns.
- Coordinated adequate exercise time to keep dogs healthy and happy.
- Supervised care of up to 25 animals, including preparing food, cleaning enclosures and administering important medicine.
- Offered animals ample exercise opportunities through walks and play activities.
- Adhered to all pet care plans, medication requirements and dietary restrictions while providing care.
- Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
- Supported animal health by keeping all areas clean, neat and properly sanitized.
- Fed animals twice daily and refilled water dish for fresh water supply.
Education
Diploma
Alonso High School
Tampa, FL5 2016
Registered Veterinary Technician
San Juan College
Farmington, NMSkills
- Marketing and Advertising
- Maintenance Coordination
- Property Inspections
- Rent Collection
- Resident Relations
- Computer Proficiency
- Problem Solving
- Conflict Resolution
- Time Management
- Staff Supervision
Timeline
Residential Property Manager
ENC Pirate Realty
01.2022 - Current
Veterinary Assistant
Animal Hospital Of Pitt County
08.2019 - Current
Kennel Manager
The Barkery
11.2015 - 01.2017
Customer Service Representative
Publix Super Markets
09.2013 - 01.2017
Diploma
Alonso High School
Registered Veterinary Technician
San Juan College