Summary
Overview
Work History
Education
Skills
Training Completions
Timeline
Generic

Rebecca Glazier

Reed City,MI

Summary

Dynamic Assistant Manager with a proven track record at Quality Inn, excelling in staff management and operational strategy. Recognized for exceptional customer service and conflict resolution skills, I effectively trained and developed teams, enhancing productivity and fostering a positive work environment. Committed to driving results and improving operational efficiency.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Quality Inn
Petoskey, MI
10.2022 - 05.2025
  • Delegated work to staff, setting priorities and goals.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Recognized by management for providing exceptional customer service.

Assistant Manager

Blarney Castle Oil and Propane
Petoskey, MI
12.2021 - 10.2022
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Maintained up-to-date knowledge of company products and services.

Manager in Training

The Highlands
Harbor Springs, MI
07.2021 - 12.2021
  • Participated in team meetings to discuss project progress and challenges.
  • Maintained current understanding of company offerings to better serve customers and team members.
  • Resolved client issues by delivering excellent customer service and maintaining positive attitude.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Supported staff training, development and evaluation.
  • Participated in leadership training sessions to develop managerial skills.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

General Manager in Training

Americ Inn
Petoskey, MI
02.2020 - 07.2021
  • Resolved conflicts between staff members in a timely manner while maintaining a professional demeanor.
  • Supervised daily operations including scheduling shifts, assigning tasks, and monitoring workflow efficiency.
  • Assisted with the development of an employee handbook outlining policies, procedures, and standards for all staff.
  • Identified areas of improvement within operational processes and developed strategies for implementation.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Developed and implemented training materials for new staff.

Front Desk Agent

Quality Inn
Petoskey, MI
03.2016 - 02.2020
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Provided information about hotel amenities, services, and local attractions.
  • Generated daily reports detailing occupancy levels, revenue amounts.
  • Provided excellent customer service while upholding company policies.
  • Input and confirmed reservations for guests.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Maintained cleanliness of lobby area at all times.
  • Scheduled reservations for groups and special events.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Education

High School Diploma -

North Central College
Petoskey, MI
07-1998

Skills

  • Staff management
  • Operational strategy
  • Customer service
  • Employee training
  • Point-of-sale systems
  • Conflict resolution
  • Time management
  • Scheduling shifts
  • Team building
  • Staff training and development
  • Recruiting and interviewing

Training Completions

  • I Have Completed the General Manager Host Training For Choice University.
  • I Have Completed the Host Management Training Thru Integrity Training Services.
  • I Have Completed the Asst. Manager Training for Blarney Castle Oil and Propane.

Timeline

Assistant Manager

Quality Inn
10.2022 - 05.2025

Assistant Manager

Blarney Castle Oil and Propane
12.2021 - 10.2022

Manager in Training

The Highlands
07.2021 - 12.2021

General Manager in Training

Americ Inn
02.2020 - 07.2021

Front Desk Agent

Quality Inn
03.2016 - 02.2020

High School Diploma -

North Central College

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Rebecca Glazier