Rebecca Godfrey
Richardson
Summary
Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty.
Passionate about providing top-notch customer service. Have a background in handling diverse customer inquiries, resolving complaints and promoting company products, all focused on enhancing client satisfaction. Strong communicator with knack for building relationships and fostering loyalty. Made a significant impact in previous work through implementation of innovative customer service strategies that improved overall efficiency.
Overview
8
8
years of professional experience
Work History
Customer Service Team Member
Shady’s Burgers
Richardson
08.2023 - Current
- Delivered friendly customer service, enhancing customer satisfaction in fast-paced environment.
- Greeted customers and ensured prompt, courteous service to improve overall experience.
- Exhibited reliability and adaptability while managing customer interactions during busy shifts.
- Trained new employees on customer service protocols, fostering a knowledgeable team.
Administrative Assistant
Client: Tonya Webber
Richardson
02.2023 - Current
- Coordinated scheduling for meetings and appointments, enhancing overall time management.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Supported preparation of documents and presentations for client meetings and reports, contributing to effective communication.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Facilitated administrative support for day-to-day operations, ensuring smooth workflow and organization.
Customer Relations Specialist
DaBella
Dallas
06.2025 - 03.2026
- Answered customer inquiries via telephone, email and in person.
- Responded to customer inquiries through multiple communication channels.
- Conducted follow-ups to enhance customer satisfaction and support retention efforts.
- Collaborated with sales team to resolve client concerns and improve overall service experience.
- Advised customers on company policies, procedures and regulations related to the product or service they purchased.
- Served as a liaison between customers and internal teams when needed.
- Maintained accurate CRM databases to support customer interactions and compliance requirements.
Customer Service Associate
Neiman Marcus
Dallas
05.2018 - 03.2019
- Processed customer transactions accurately through point-of-sale systems.
- Assisted customers with inquiries and product information, enhancing their shopping experience across various departments.
- Resolved customer complaints and escalated issues to management when necessary.
- Supported customer service goals through friendly, knowledgeable communication, fostering positive customer relations.
- Maintained knowledge of current sales promotions and new product releases.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Updated system with order specifics and customer details, ensuring accurate records and streamlined service.
Education
General Education Development
Dallas, TXSkills
- Customer service
- Account management
- Order processing
- Data entry
- Scheduling
- Project coordination
- Administrative support
- Time management
- Account management
- Adaptability
- Scheduling management
- Communication skills
- Scheduling management
References
References available upon request.
Timeline
Customer Relations Specialist
DaBella
06.2025 - 03.2026
Customer Service Team Member
Shady’s Burgers
08.2023 - Current
Administrative Assistant
Client: Tonya Webber
02.2023 - Current
Customer Service Associate
Neiman Marcus
05.2018 - 03.2019
General Education Development