Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Rebecca Goins

Colonial Heights,VA

Summary

Focused Receptionist with 3 years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.

Overview

6
6
years of professional experience

Work History

Receptionist

Virginia South Psychiatric
Petersburg, VA
05.2021 - 05.2021
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Greeted and directed visitors to appropriate personnel and answered average of 20+ calls and emails daily.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.

Fullfillment Associate

Amazon
Chester, VA
11.2020 - 03.2021
  • Met or exceeded target for on-time customer shipments.
  • Measured and weighed items to meet quality standards and prevent waste.
  • Produced quality products by palletizing, packaging and assembling finished items.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked with cross-functional teams to achieve goals.
  • Completed day-to-day duties accurately and efficiently.

Phlebotomist

LabCorp
Short Pump, VA
10.2015 - 02.2020
  • Provided excellent customer service while interacting with patients.
  • Monitored inventory levels of supplies used in phlebotomy services.
  • Interacted with patients to gather and record data prior to blood draws.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Processed client payments and collected appropriate billing information.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Adhered to HIPAA guidelines regarding patient privacy.
  • Collected specimens for drug screens, paternity tests and alcohol tests.
  • Verified collection orders and communicated discrepancies to nurses.
  • Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
  • Used heel and finger stick methods to obtain blood from capillaries.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Followed all safety protocols when handling hazardous materials.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Transported specimens following established protocol for temperature and light.
  • Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.

Education

GED -

Hampton Adult Education Center
Hampton, VA
05-2002

Some College (No Degree) - Phlebotomy

Thomas Nelson Community College
Williamsburg, VA

Skills

  • Scheduling
  • Data Entry
  • Office Management
  • Administrative Support
  • Bookkeeping
  • File Management
  • Clerical Support
  • PC Proficient
  • Verbal and Written Communication
  • Tech-Savvy
  • Calendar Management
  • Document Control
  • Information Protection
  • Organization Skills
  • Office Administration
  • Professional Demeanor
  • Time Management
  • Positive and Professional
  • Microsoft Office Specialist Certified
  • Mail Handling
  • Basic Accounting
  • Database Administration
  • Supply Management
  • Office Equipment Operations
  • Recordkeeping and Bookkeeping
  • Performance Improvement
  • Staff Management
  • Multi-Line Telephone Skills
  • Scheduling Appointments
  • Multitasking and Prioritization

Accomplishments

  • Valedictorian

Timeline

Receptionist

Virginia South Psychiatric
05.2021 - 05.2021

Fullfillment Associate

Amazon
11.2020 - 03.2021

Phlebotomist

LabCorp
10.2015 - 02.2020

GED -

Hampton Adult Education Center

Some College (No Degree) - Phlebotomy

Thomas Nelson Community College

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Rebecca Goins