Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Rebecca Goldsmith

Twentynine Palms,CA

Summary

12+ years of proven expertise in military housing, facility management, and operational oversight. Adept at leading teams, optimizing processes, and ensuring compliance with policies to deliver high-quality housing services, and operational excellence.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Housing Management Specialist

Department of Defense
Twentynine Palms, CA
08.2020 - Current
  • Supervise a team of four GS-1173-07 employees and collaborate with three GS-1173-09 staff members to manage daily MHO operations, providing guidance, performance appraisals, and maintaining efficiency across all functions.
  • Plan, organize, and systematically complete tasks to ensure the smooth operation of MHO programs, including eMH, MCTFS, and UDMIPS, facilitating entitlement changes, and streamlining PPV functions.
  • Conduct inspections for housing systems (plumbing, HVAC, electrical, fire suppression) to ensure preventive maintenance, compliance, and corrective action for deficiencies.
  • Established local procedures for the Plain Language Brief (PLB) and Tenant Bill of Rights (TBOR), improving communication and regulatory adherence.
  • Represent the MHO at senior base personnel meetings, briefings, and ceremonies, providing recommendations and updates with professionalism and tact.
  • Manage contracts valued at up to $10 million, ensuring compliance with safety and quality standards while providing oversight for project progress and contractor performance.
  • Developed and implemented housing policies aligned with military regulations (NDAA, MCICOM, Fair Housing Laws), facilitating real estate plans, protocol office functions, and internal controls for funds and assets.
  • Authored operating procedures, program plans, and mission goals, ensuring alignment with housing objectives and regulatory mandates.
  • Spearheaded the review and improvement of the Resident Energy Conservation Program (RECP), identifying inconsistencies, and implementing corrections approved by MCICOM.
  • Engage with residents daily to address housing concerns, conduct surveys, and ensure compliance with agreements, while fostering a welcoming and service-oriented environment.
  • Excel in conflict resolution, leveraging strong listening skills and professionalism to mediate tenant disputes and achieve mutual resolutions.
  • Coordinated with external partners, contractors, and upper management to oversee housing programs and initiatives, supporting over 2,210 military housing units.
  • Expertly procure, administer, and monitor contracts for skilled maintenance services, including building security, carpentry, electrical, HVAC, painting, and other trades. Ensure contracts are aligned with organizational standards and service quality expectations.
  • Conduct inspections of in-progress and completed contractor work to ensure accuracy, compliance with safety regulations, and adherence to contractual and building code standards.
  • Maintain comprehensive documentation of project progress, including daily reports and photo records. Identify deficiencies and implement corrective measures for continuous quality improvement.
  • Prepare detailed requests for proposals (RFPs) for contract services, materials, and equipment. Develop scopes of work, evaluate bids, and recommend awards to ensure value and reliability.
  • Review, analyze, and approve contractor claims and invoices, maintaining proper financial coding and compliance. Collaborate with finance teams to validate payments and ensure transparency.
  • Oversee cyclical preventative maintenance programs. Conduct condition assessments and coordinate maintenance and minor construction projects, ensuring optimal facility performance and durability.
  • Act as a liaison between engineers, contractors, vendors, and other departments. Foster collaborative relationships to streamline project execution and contract negotiations.
  • Prepare and monitor project budgets, providing accurate cost estimates and justifications. Manage resource allocation and ensure efficient utilization of funds for maintenance and contracting needs.
  • Review contract plans and specifications for adherence to applicable regulations, building codes, and project requirements. Promote workplace safety and compliance with mandated protocols.

Project Lead

Transit Housing
Twentynine Palms, CA
02.2019 - 08.2020
  • Established criteria thresholds for reasonable performance, identifying early warning signs of staffing shortages, and resource imbalances.
  • Evaluated budgets, developed detailed project plans, and assessed human resource and financial issues, such as turnover and vacancy rates.
  • Conducted special studies to optimize funding and resource allocation, balancing program requirements with execution.
  • Supervised and oversaw warehouse supplies valued at over $1,000,000, ensuring compliance with government guidelines and safety standards.
  • Supplied and managed PPE inventory during the COVID-19 pandemic, equipping staff and management with sanitization products.
  • Scheduled and executed projects for converting Building 1364 into COVID-19 quarantine facilities, ensuring supply availability for isolated military service members.
  • Conducted market research, reviewed purchase requests, and provided customer service to facilities regarding planning and development initiatives.
  • Served as an advisor to top management on manpower, HR management, and regulatory requirements, providing forward-thinking strategies and recommendations.
  • Developed workforce approaches, performed manpower studies, and aligned resource allocation with mission-critical functions and healthcare systems.
  • Reviewed draft regulations and guidance to assess their impact on organizational programs and ensured compliance with all requirements.
  • Directed project plans and teams to address manpower challenges, implement directives, and optimize operational efficiencies.
  • Responded to regulatory documents and forms, driving compliance with state and federal requirements.

Program Manager

Lincoln Military Housing
Twentynine Palms, CA
10.2003 - 02.2019
  • Conducted market value surveys to evaluate military housing options, providing actionable recommendations for improvements based on analysis.
  • Managed a diverse portfolio of residential properties, including single-family homes and multi-unit complexes, coordinating lease agreements, maintenance, and tenant relations.
  • Acted as a liaison with contractors, regional management, and military housing offices to ensure timely resolution of housing-related issues.
  • Conducted regular quality assurance lease audits across four districts, reviewing over 2,000 leases annually to verify compliance with BAH policies and move-in standards.
  • Developed and maintained comprehensive records of all housing activities, including waitlists, housing allocations, and tenant communications.
  • Managed financial records for over 500 housing units, including expense tracking, billing, and collections.
  • Oversaw property inspections, evaluated proposals, and ensured timely completion of renovation projects in collaboration with local contractors.
  • Negotiated and managed housing contracts and real estate transactions, ensuring alignment with military policies and cost-efficiency.
  • Provided direct support to military families, addressing housing needs, resolving BAH discrepancies, and ensuring that special accommodations, such as EFMP requirements, were met.
  • Developed and implemented quality assurance plans, ensuring compliance with housing standards, and improving service delivery.
  • Trained and mentored a team of 18 employees, creating training programs that enhanced customer service and reduced housing-related complaints.
  • Analyzed maintenance and operational costs to recommend process improvements and resolve issues effectively.
  • Conducted quality assurance inspections for housing renovations, ensuring adherence to budget and maintenance standards.
  • Utilized software such as Yardi and Payscan to track housing occupancy, maintenance requests, and financial transactions.
  • Prepared and reviewed housing applications, ensuring compliance with federal regulations, the Fair Housing Act, Marine Corps Orders, and Combat Center Orders.
  • Managed housing assignments for over 2,200 military homes, maintaining accurate waitlists, and providing timely updates to residents.
  • Collaborated with departments like EFMP, Facilities Engineering, and contractors to address housing crises and future development projects.

Education

Associate of Arts - Business Administration And Psychology

Copper Mountain Community College
Joshua Tree, CA
05-2025

Skills

  • Facility and Program Management, Contracting and Procurement, Workforce Optimization
  • Quality Assurance, Budget Analysis, Resource allocation, Strategic Planning
  • Customer Service, Leadership and training, Data Analysis, Policy development
  • Programs: PeopleSoft, Yardi, eMH, HRIS

Accomplishments

  • Improved contract compliance and performance by identifying and correcting contractor deficiencies, enhancing overall housing quality.
  • Led sustainability initiatives, including enhancing the RECP for cost-effective and environmentally sound housing solutions.
  • Delivered comprehensive reports, recommendations, and performance metrics to senior leadership, driving strategic improvements in housing operations.
  • Designed and produced analytical reports to evaluate programs, optimize resources, and resolve budget shortages.
  • Advocated employees during appraisals, ensuring proper adherence to policies and promoting a positive work environment.
  • Created and managed networks, policies, directives, and procedures for long-term strategic program requirements.
  • Utilized advanced knowledge in programming, budgeting, and HR to support strategic priorities and improve operational effectiveness.
  • Oversaw projects and communicated effectively with leaders, technical experts, and administrative personnel at all levels.

Certification

  • National Program for Playground Safety Inspector Certification
  • DAU Courses: Quality Assurance Auditing, Contracting Fundamentals, Contract Negotiation Techniques
  • Certified Professional Home Inspector

References

References available upon request.

Timeline

Housing Management Specialist

Department of Defense
08.2020 - Current

Project Lead

Transit Housing
02.2019 - 08.2020

Program Manager

Lincoln Military Housing
10.2003 - 02.2019

Associate of Arts - Business Administration And Psychology

Copper Mountain Community College

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Rebecca Goldsmith