Rebecca Goncalves

• January 2019 - Currently Administrative Assistant to The Business Office
• June 2018 to January 2019 Secretary, to Principal
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Manage transportation emails, communicate with bus company the families morning arrival and afternoon dismissal plans for their child/children.
• Assist Accounts Payable with preparation of all invoices, meet deadlines, Enter data and scan invoices. Work with Town Hall Treasurer's Office and Accounting Office bi-weekly warrants.
• Assist Human Resources with employee accident reports to Claim Adjuster for workers compensation to MIIA.
• Assist East Street School with Preschool accounts correspondence to families tuition agreements, collect and keep record of payments.
• Manage in coming and outgoing US Post Office mail, FedEx, and interoffice mail for the school district.
• Assist Business Manager as requested; Calendar, Maintain accurate electronic files, Excel Spreadsheet, Google Sheets & Documents.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff. Triage messaging documenting communication to the medical team.
• Updated patient information and insurance details for accurate electronic medical records.
• Coordinated patient scheduling, check-in, check-out, record referral, collect payments for billing.
• Pull charts, print face sheets, file, fax, make copies, scan recommended medical information to authorized personnel.

• March 2004 to December 2015
• Improved patient satisfaction by efficiently registering patients and verifying insurance information.
• Collecting confidential information, triage message to clinical staff and scheduling appointments.
• Verify and update patient demographic and insurance data into computer database to establish patient's medical record.
• August 2003 to March 2004
• Temporary Position-Administrative Assistant, to Human Resources; provided continuous clerical support to recruitment office,

Temporary Position Provided administrative support for Two Presidents and their staff members. Manage electronic calendar, travel arrangements, process expense reports, asst with meeting activities and taking minutes.

• Provided support to four members of Human Resource department. Assisted creating letters, memos, charts, spreadsheets, flyers, documents as requested.
• Coordinated Orientation: prepared orientation kits. Gave PowerPoint presentation to new hires regarding benefits, payroll, compensation process.
• Scheduling training and development courses for all employees.

• Provided support to two Vice Presidents and their staff. Assisted with meeting, equipment, refreshments, Worked with payroll, new hires, and transfer employees. Set up job post and descriptions. Coordinated with facilities office space, moves, and technology servies and phone set up.