Rebecca Gonzalez

Follows up with any inquiries from current and prospective clients

• Enhanced client satisfaction by providing prompt and personalized solutions to their concerns.
• Collaborates with other associates by answering up to 30 customer calls and in-store customer questions to achieve daily and weekly sales goals
• Cultivated positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
• Boosted sales revenue by developing and maintaining strong relationships with clients.
• Efficiently and swiftly uses company's software and digital tools to maintain organized work environment for both clients and staff.

• Collaborated with other associates by answering up to 30 customer calls and in-store customer questions to achieve daily and weekly sales goals
• Warmly greeted all customers and ensured any product-related questions were answered thoroughly and swiftly
• Assisted with any online pick-up orders
• Ensured product(s) are safely transported to customer's vehicle
• Helped stock inventory and organize all products to keep customer shopping experience as convenient as possible
• Relayed all unfamiliar customer inquiries to badge holder or manager on duty to ensure no question is left unanswered
• Worked effectively and maintained professionalism in fast-paced environment with other co-workers, badge holders, and managers.

• Collaborated with other associates by answering up to 30 customer calls and in-store customer questions to achieve sales goals for Michael's retail and Aaron Brother's Framing departments
• Helped create welcoming, informative, and professional environment for all artists and art collectors looking to design frame for their artwork
• Ensured clients receive exactly what is requested through detailed note taking, production team follow-up, and client quality check on finished product at pick-up
• Quickly relayed any client quality check changes to production team for quick and thorough re-design in timely manner for all clients
• Learned usage of different tools, hardware, materials, and software programs to help production team maintain timely due dates for finished frame productions
• Kept track of personal sales, productivity, and improvements through department's software programs
• Worked effectively and maintained professionalism in fast-paced environment with other co-workers, supervisors, and managers.

• Helped maintain clean and healthy environment for both pets and pet parents
• Collaborated with other associates by answering up to 50 customer calls and in-store customer questions to achieve sales goal for retail, pet training, salon, and hotel departments
• Supervised Pet Care Specialists and ensured safety and well-being of all pets under Pets Hotel, Pet Care, and Salon care
• Created closer relationships between pet owners and their pets as pet trainer
• Worked 8 – 12 and occasional 14 hours shifts
• Worked in short-staffed departments or in areas in need of assistance to maintain customer satisfaction
• Maintained count and total balance in multiple cash registers
• Kept track of product inventories for animal and plant products
• Marked prices on received animals, plants and products then re-stocked items onto shelves or animals into floor habitats
• Advised customer inquiries on animals, plants, and products, and gave instructions on how to care for animal and plant, or how to use product
• Worked effectively and maintained professionalism in fast-paced environment with other co-workers, supervisors, and managers.

• Archived and stored files and resident information into company data systems using various programs
• Assisted in gathering and providing information for co-workers and managers
• Managed property work orders and gathered information for services being requested by residents
• Answered up to 20 phone calls and customer inquires and pass along any necessary information to upper management for further solutions
• Worked effectively and maintained professional and motivational environment with other co-workers and managers.