Highly motivated Service Trainer with commitment to excellence and more than 20 plus years of experience. Effective decision-maker with top-of-the-line Counseling, Training and Problem solving skills.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Lead Customer Service Trainer With CISR-Commercial
The Hartford
01.2000 - 04.2009
Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
Developed New Hire-Agent- Underwriter training to provide employees knowledge and tools necessary to improve personal performance and development.
Collaborated with underwriting experts to assess and rectify agency and customer problems to create and deliver best practices and highest quality sales and service.
Identified areas of improvement within the service department assisting department managers in targeted training to address specific needs.
Established a positive work environment by fostering open communication and collaboration among team members.
Mentored staff members on sales delivery of all commercial products.
Photographer
Jones And Presnell/American Studios
04.1997 - 08.1998
Took photos from different angles and perspectives to capture perfect images.
Captured stunning images by utilizing various lighting techniques and creative compositions.
Digitally edited photos to enhance appearance.
Photographed high-quality images for various print and digital projects.
Displayed portfolio to show off best work to potential clients and promote skills and value.
Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
Regularly networked at industry events to form lasting professional connections leading to new opportunities.
Initial Action Team Member-Claims Dept.
Metlife Auto & Home Insurance Company
04.1997 - 06.1998
Developed strong customer service and product knowledge skills to enhance individual and team performance.
Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Successfully set up customer Auto-Home-and Personal Liability claims
Held this position while returning to college for a computer degree at ECPI School of Technology
Communications Specialist
Carolina Healthcare System
05.1996 - 05.1998
Developed a detailed medical coding and pricing system for patients from the United Emerits Republic to understand the detailed cost of their specific surgery and rehabilitation needs.
Answered the hospital's elaborate phone systems for surgeon to physician calls during emergencies.
Answered Babyline calls from expectant parents and gave tours of the baby nursery and mothers rooms to new parents and children.
Helped co-ordinate lunchbox classes for physicians and nurses as ongoing education for liscencing
Answered Helicopter to Hospital phone directives for emergencies
In-between Job Held at CPI Portrait Studios/Sears
CPI Corp
06.1996 - 08.1997
Increased overall studio efficiency by assisting in the training of new employees on company policies/procedures as well as photographic techniques.
Maximized client satisfaction by addressing concerns promptly and finding effective solutions tailored to individual situations.
Contributed to a positive team atmosphere by working well with colleagues and supporting studio goals.
Demonstrated a high level of attention to detail when preparing client images for print or digital distribution, ensuring consistent quality and professionalism.
Enhanced client satisfaction by delivering high-quality portrait sessions and providing personalized attention to each individual''s needs.
Achieved increased sales results by utilizing persuasive communication skills during consultations with potential clients.
Teacher, Field Worker, Director of County Non-
Child Evangelism Fellowship Inc
05.1989 - 05.1997
Succesfully moved moved from Teacher to Fieldworker, to Assistant Director to Director of county-wide agencies.
Efforts at a smaller county recognized by the Larger County Board of Directors in the Larger County of Lancaster, PA
Began a promotion and service effort to reach out to all evangelical churches to market our ministries services with various children's outreach programs and camps
Sucessfully chose the location for Cambria County's first Public Office and Bookstore
Conducted teacher-training courses with a staff of area ministry directors for Teaching Evangelism, How to Teach Children Effectively, etc.
Utilized promotional banquets in both counties with responsibilities with catering, decorating, invitations and speaking annually as to Child Evangelism Fellowship abilities to help churches and communities
Trained a summer staff of teenagers who traveled to teach Kids Clubs and Vacation Bible Schools
Set up Bible School Programs and Curriculum with my teen summer staff in order to help small churches have a summer ministry outreach to children
Developed and trained a county wide board of Directors to oversee Child Evangelism Fellowship in Cambria County
Found Trained and helped with the hiring of my replacement before leaving that county agency
Raised support for our offices, my salary and that of our summer teen missions programs
Identified areas for summer day camps and overnight camp assistant director and teacher
Campus Bible Fellowship/ Women's Ministries
Baptist Mid-Missions
02.1982 - 01.1996
Provided ongoing mentorship support for current fellows by organizing weekly Bible Studies, classes and workshops offering resources for personal growth during their university experience.
Created marketing materials promoting available fellowships to increase visibility within the campus community and attract qualified candidates.
Coordinated and supervised academic advising activities.
Spearheaded initiatives to support student mentoring and socialization
Lead and co-ordinated women's programs and ministries through all area Syracuse university and colleges
Spoke at other Campus Bible Fellowship Retreats, Banquets, and supporting Churches.
Supervisor for Cleaning Premier Hotel
Winnebago Industries And Cycle Sat
03.1987 - 04.1989
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Achieved results by working with staff to meet established targets.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Responsible for moving staff through 26 Suites, Restaurant, Swimming Areas, Game and Conference rooms on a daily basis
Assisted in the cleaning of Administrative Staff's personal home
Led with party and Banquet set-up of restaurant facilities
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Campus Staff Worker
Forever Generation/ Real Life Ministries
08.1979 - 09.1980
Mentored freshmen thru senior university women students in Bible, Christian doctrine and personal/ group discipleship programs
Collaborated with colleagues to develop innovative student activities, musical groups, drama groups, movie nights, dinners, etc.
Assisted in the training and development of new staff members, fostering a supportive and inclusive work environment.
Established and maintained strong relationships with area supporting churches, individuals and organizations
Liaised with management and other departments to maintain smooth operations.
Created and managed project plans, timelines and budgets.
Education
Bachelor of Arts - Journalism, Bible & Psychology
Bob Jones University
Greenville, SC
Master of Arts - Education /Counseling
Liberty University
Lynchburg, VA
06.2031
Bachelor of Arts - Journalism, Bible, Psychology
Pensacola Christian College
Pensacola, FL
06.1979
High School Diploma -
Brownsburg High School/ Indianapolis Baptist High
Brownsburg, IN
06.1975
Skills
Coaching and training
Teamwork and Collaboration
Problem-solving abilities
Time Management
Multitasking
Excellent Communication
Adaptability and Flexibility
Active Listening
Critical Thinking
Customer Assistance
Sales Training
Relationship Building
New Hire Training
Classroom experience
Client Retention
Certification
CISR Personal and commercial insurance Training - 9 years plus CISR
Employee of the Month Award Winner
Employee to Employee Service Award Winner
Co-Chairman of Employee Club
Margaret Baker Memorial Scholarship Winner
Timeline
Lead Customer Service Trainer With CISR-Commercial