Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rebecca Goodell-Heiniger

Sebring,FL

Summary

Highly motivated Service Trainer with commitment to excellence and more than 20 plus years of experience. Effective decision-maker with top-of-the-line Counseling, Training and Problem solving skills.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Lead Customer Service Trainer With CISR-Commercial

The Hartford
01.2000 - 04.2009
  • Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
  • Developed New Hire-Agent- Underwriter training to provide employees knowledge and tools necessary to improve personal performance and development.
  • Collaborated with underwriting experts to assess and rectify agency and customer problems to create and deliver best practices and highest quality sales and service.
  • Identified areas of improvement within the service department assisting department managers in targeted training to address specific needs.
  • Established a positive work environment by fostering open communication and collaboration among team members.
  • Mentored staff members on sales delivery of all commercial products.

Photographer

Jones And Presnell/American Studios
04.1997 - 08.1998
  • Took photos from different angles and perspectives to capture perfect images.
  • Captured stunning images by utilizing various lighting techniques and creative compositions.
  • Digitally edited photos to enhance appearance.
  • Photographed high-quality images for various print and digital projects.
  • Displayed portfolio to show off best work to potential clients and promote skills and value.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Regularly networked at industry events to form lasting professional connections leading to new opportunities.

Initial Action Team Member-Claims Dept.

Metlife Auto & Home Insurance Company
04.1997 - 06.1998
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Successfully set up customer Auto-Home-and Personal Liability claims
  • Held this position while returning to college for a computer degree at ECPI School of Technology

Communications Specialist

Carolina Healthcare System
05.1996 - 05.1998
  • Developed a detailed medical coding and pricing system for patients from the United Emerits Republic to understand the detailed cost of their specific surgery and rehabilitation needs.
  • Answered the hospital's elaborate phone systems for surgeon to physician calls during emergencies.
  • Answered Babyline calls from expectant parents and gave tours of the baby nursery and mothers rooms to new parents and children.
  • Helped co-ordinate lunchbox classes for physicians and nurses as ongoing education for liscencing
  • Answered Helicopter to Hospital phone directives for emergencies

In-between Job Held at CPI Portrait Studios/Sears

CPI Corp
06.1996 - 08.1997
  • Increased overall studio efficiency by assisting in the training of new employees on company policies/procedures as well as photographic techniques.
  • Maximized client satisfaction by addressing concerns promptly and finding effective solutions tailored to individual situations.
  • Contributed to a positive team atmosphere by working well with colleagues and supporting studio goals.
  • Demonstrated a high level of attention to detail when preparing client images for print or digital distribution, ensuring consistent quality and professionalism.
  • Enhanced client satisfaction by delivering high-quality portrait sessions and providing personalized attention to each individual''s needs.
  • Achieved increased sales results by utilizing persuasive communication skills during consultations with potential clients.

Teacher, Field Worker, Director of County Non-

Child Evangelism Fellowship Inc
05.1989 - 05.1997
  • Succesfully moved moved from Teacher to Fieldworker, to Assistant Director to Director of county-wide agencies.
  • Efforts at a smaller county recognized by the Larger County Board of Directors in the Larger County of Lancaster, PA
  • Began a promotion and service effort to reach out to all evangelical churches to market our ministries services with various children's outreach programs and camps
  • Sucessfully chose the location for Cambria County's first Public Office and Bookstore
  • Conducted teacher-training courses with a staff of area ministry directors for Teaching Evangelism, How to Teach Children Effectively, etc.
  • Utilized promotional banquets in both counties with responsibilities with catering, decorating, invitations and speaking annually as to Child Evangelism Fellowship abilities to help churches and communities
  • Trained a summer staff of teenagers who traveled to teach Kids Clubs and Vacation Bible Schools
  • Set up Bible School Programs and Curriculum with my teen summer staff in order to help small churches have a summer ministry outreach to children
  • Developed and trained a county wide board of Directors to oversee Child Evangelism Fellowship in Cambria County
  • Found Trained and helped with the hiring of my replacement before leaving that county agency
  • Raised support for our offices, my salary and that of our summer teen missions programs
  • Identified areas for summer day camps and overnight camp assistant director and teacher

Campus Bible Fellowship/ Women's Ministries

Baptist Mid-Missions
02.1982 - 01.1996
  • Provided ongoing mentorship support for current fellows by organizing weekly Bible Studies, classes and workshops offering resources for personal growth during their university experience.
  • Created marketing materials promoting available fellowships to increase visibility within the campus community and attract qualified candidates.
  • Coordinated and supervised academic advising activities.
  • Spearheaded initiatives to support student mentoring and socialization
  • Lead and co-ordinated women's programs and ministries through all area Syracuse university and colleges
  • Spoke at other Campus Bible Fellowship Retreats, Banquets, and supporting Churches.

Supervisor for Cleaning Premier Hotel

Winnebago Industries And Cycle Sat
03.1987 - 04.1989
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Achieved results by working with staff to meet established targets.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Responsible for moving staff through 26 Suites, Restaurant, Swimming Areas, Game and Conference rooms on a daily basis
  • Assisted in the cleaning of Administrative Staff's personal home
  • Led with party and Banquet set-up of restaurant facilities
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Campus Staff Worker

Forever Generation/ Real Life Ministries
08.1979 - 09.1980
  • Mentored freshmen thru senior university women students in Bible, Christian doctrine and personal/ group discipleship programs
  • Collaborated with colleagues to develop innovative student activities, musical groups, drama groups, movie nights, dinners, etc.
  • Assisted in the training and development of new staff members, fostering a supportive and inclusive work environment.
  • Established and maintained strong relationships with area supporting churches, individuals and organizations
  • Liaised with management and other departments to maintain smooth operations.
  • Created and managed project plans, timelines and budgets.

Education

Bachelor of Arts - Journalism, Bible & Psychology

Bob Jones University
Greenville, SC

Master of Arts - Education /Counseling

Liberty University
Lynchburg, VA
06.2031

Bachelor of Arts - Journalism, Bible, Psychology

Pensacola Christian College
Pensacola, FL
06.1979

High School Diploma -

Brownsburg High School/ Indianapolis Baptist High
Brownsburg, IN
06.1975

Skills

  • Coaching and training
  • Teamwork and Collaboration
  • Problem-solving abilities
  • Time Management
  • Multitasking
  • Excellent Communication
  • Adaptability and Flexibility
  • Active Listening
  • Critical Thinking
  • Customer Assistance
  • Sales Training
  • Relationship Building
  • New Hire Training
  • Classroom experience
  • Client Retention

Certification

  • CISR Personal and commercial insurance Training - 9 years plus CISR
  • Employee of the Month Award Winner
  • Employee to Employee Service Award Winner
  • Co-Chairman of Employee Club
  • Margaret Baker Memorial Scholarship Winner

Timeline

Lead Customer Service Trainer With CISR-Commercial

The Hartford
01.2000 - 04.2009

Photographer

Jones And Presnell/American Studios
04.1997 - 08.1998

Initial Action Team Member-Claims Dept.

Metlife Auto & Home Insurance Company
04.1997 - 06.1998

In-between Job Held at CPI Portrait Studios/Sears

CPI Corp
06.1996 - 08.1997

Communications Specialist

Carolina Healthcare System
05.1996 - 05.1998

Teacher, Field Worker, Director of County Non-

Child Evangelism Fellowship Inc
05.1989 - 05.1997

Supervisor for Cleaning Premier Hotel

Winnebago Industries And Cycle Sat
03.1987 - 04.1989

Campus Bible Fellowship/ Women's Ministries

Baptist Mid-Missions
02.1982 - 01.1996

Campus Staff Worker

Forever Generation/ Real Life Ministries
08.1979 - 09.1980

Bachelor of Arts - Journalism, Bible & Psychology

Bob Jones University

Master of Arts - Education /Counseling

Liberty University

Bachelor of Arts - Journalism, Bible, Psychology

Pensacola Christian College

High School Diploma -

Brownsburg High School/ Indianapolis Baptist High
Rebecca Goodell-Heiniger