Rebecca Goodrich
Sheffield Lake
Summary
Dynamic Office Services Manager with a proven track record, excelling in operations management and customer service. Skilled in training and mentoring teams, I implemented efficient processes that enhanced performance and satisfaction. Known for clear communication and attention to detail, I foster strong relationships to drive organizational success.
Overview
7
7
years of professional experience
Work History
Office Services Manager
The Millennium Group
Avon
04.2025 - Current
- Created policies and procedures related to office services functions such as document retention and storage.
- Resolved customer inquiries in an efficient manner while maintaining high levels of customer service satisfaction.
- Supervised a team of administrative assistants to ensure tasks were completed efficiently and in a timely manner.
- Served as a point-of-contact between internal departments and external vendors.
- Organized and maintained records for all incoming mail, ensuring accurate tracking and distribution.
- Responded promptly to customer inquiries via phone or email in a professional manner.
- Managed the daily operations of office services, including mail delivery, ordering of supplies and equipment, and scheduling of maintenance.
- Trained and mentored administrative staff members in company policies, daily task execution, and industry best practices.
Operations Supervisor
PNC Bank
Cleveland
11.2018 - 03.2025
- Monitored staff performance and provided feedback for improvement.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Conducted regular performance evaluations, providing feedback and development opportunities to staff.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Trained, mentored and motivated employees to maximize team productivity.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Established performance metrics to evaluate operational efficiency and guide team objectives.
Education
Associates - Early Childhood Care and Education
Lorain County Community College
Elyria, OHSkills
- Customer service
- Clear oral/written communication
- Relationship building
- Operations management
- Mail handling
- Office administration
- Effective communication
- Team supervision
- Office operations
- Time management
- Attention to detail
- Training and mentoring
Timeline
Office Services Manager
The Millennium Group
04.2025 - Current
Operations Supervisor
PNC Bank
11.2018 - 03.2025
Associates - Early Childhood Care and Education
Lorain County Community College
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