REBECCA GORE
Chestertown,MD
Summary
Results-driven Manager experienced in equipment management, reporting, and project management. Well-versed in producing reports, evaluating department operations and handling month and year-end closing. Meticulous, conscientious, and methodical in approach. Energized, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Branch Equipment Manager
Navy Federal Credit Union
Remote
01.2022 - Current
- Performed Equipment management during initial approval through planning, analysis, and implementation stages of Instant Card Issuance machines for over 350 branch offices worldwide.
- Collaborate with branch offices/support teams to understand and determine equipment requirements.
- Support vendor management and deployment teams by coordinating work plans, schedules, milestones, deliverables, and training; assist with equipment deliveries to branch offices.
- Define, develop, and execute equipment deployment plans, including scope definition, expectations, activities, cost estimates, and schedules
- Oversee vendor relationships to ensure product, service, and quality meet and/or exceed expectations and contract requirements
- Monitor and maintain equipment project and programming schedules, documentation, progress and change requests; report status to team/management.
- Serve on teams and task groups for projects and initiatives within business unit and across organization.
- Headed efforts in identifying trends, finding errors and developing turnaround strategies for support equipment.
- Monitored equipment inventory to consistent replenishment in alignment with demand.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Adaptable and proficient in learning new concepts quickly and efficiently
Branch Manager
Navy Federal Credit Union
01.2012 - 01.2022
- Manage, direct, and motivate branch team to provide members full range of Navy Federal products and services.
- Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust, and estate accounts.
- Lead cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits.
- Lead outside marketing and promotional activities for member and potential members through financial presentations, local events, trade shows and on-base military events.
- Develop and facilitate financial education seminars to over 4,000 military members each year.
- Ensure compliance with all HR related policies, practices, and procedures, such as timekeeping, recruiting, compensation, separations, and leave usage.
- Administer budget, purchasing, tracking and records retention for business expenses.
- Analyze reports and conduct trend analysis to optimize business performance.
- Oversee recruiting/selection, on-boarding and initial training of team members.
- Increase productivity of branch office by implementing relevant employee training, establishing team development goals, and eliminating inefficiencies
- Ensure team follows, complies with, and regularly reviews all required policies, practices and procedures using established guidelines.
- Complied with Bank Secrecy Act, Anti- Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Maintained friendly and professional customer interactions. Branch consistently exceeds Member Satisfaction Survey scores.
- Assessed employee performance and developed improvement plans.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Education
No Degree - Accounting And Finance
Anne Arundel Community College
Arnold, MDSkills
- Asana
- ServiceNow
- Facility Management Systems
- Data Analysis
- Project Management
- Operational Management
- Operational Soundness
- Equipment Maintenance
Additional Information
Maryland Notary Public
Timeline
Branch Equipment Manager
Navy Federal Credit Union
01.2022 - Current
Branch Manager
Navy Federal Credit Union
01.2012 - 01.2022
No Degree - Accounting And Finance
Anne Arundel Community College
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