Rebecca Goss
Dover,DE
Summary
Reliable practice manager offering several years of experience working in busy, customer-driven environments.
Overview
7
7
years of professional experience
Work History
Practice Manager
Delaware Eye Care Center
Dover, DE
02.2018 - Current
- Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Coordinated staff recruitment, training, and scheduling activities.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
- Ensured compliance with relevant state laws governing healthcare practices.
- Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
- Developed and implemented new patient registration processes to streamline workflow.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Ordered supplies needed and kept tabs on inventory levels.
- Motivated staff by offering direction and providing constructive feedback.
- Oversaw assistants, technicians, and office administrators, offering mentoring and coaching in tasks.
- Explained policies, procedures and services to patients.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Maintained records management system to process personnel information and produce reports.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Patient Service Representative
Concentra Urgent Care
Newark, DE
03.2017 - 02.2018
- Performed administrative duties such as filing, faxing, photocopying.
- Answered incoming calls in a professional manner.
- Adhered to HIPAA regulations when handling confidential patient information.
- Maintained a clean and organized reception area.
- Reviewed patient accounts for accuracy on a regular basis.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Ensured all necessary paperwork was completed prior to patient visits.
- Inputted patient demographic data into electronic health record system.
- Provided customer service by answering patient questions and addressing concerns.
- Greeted patients upon arrival and directed them to the appropriate area.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Documented and managed patient information in computer system.
- Ran credit card batches and balanced deposits on daily basis.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Verified demographics and insurance information to register patients in computer system.
- Applied HIPAA privacy and security regulations while handling patient information.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Guided patients through the completion of consent and other required medical forms.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
Education
High School Diploma -
Rising Sun High School
North East, MD06-1998
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NHSkills
- Conflict Resolution
- Multitasking
- Organizational Skills
- Organization
- Organization and Time Management
- Analytical
- Timesheet Processing
- Administrative tasks
- Office Administration
- Payroll Processing
- Filing
- Maintaining files
- Employee Relations
Timeline
Practice Manager
Delaware Eye Care Center
02.2018 - Current
Patient Service Representative
Concentra Urgent Care
03.2017 - 02.2018
High School Diploma -
Rising Sun High School
Bachelor of Science - Business Administration
Southern New Hampshire University
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