Rebecca Gray
San Tan Valley,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Foster Care Provider
The Newman Center
02.2015 - Current
- Enhanced the well-being of foster children by providing a safe, nurturing environment and addressing emotional, social, and educational needs.
- Collaborated with caseworkers and support teams to ensure proper care for each individual child in the foster system.
- Managed daily routines and schedules, fostering consistency and stability in the lives of foster children.
- Promoted healthy relationships among family members through effective communication practices and conflict resolution strategies.
Customer Service Representative
State Of Az DES
03.2023 - 08.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Norwegian Cruise Line
08.2015 - 11.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma - General
Coolidge High School
Coolidge, AZSkills
- Product Knowledge
- Appointment Scheduling
- Complaint Resolution
- Data Entry
- Product and Service Solutions
- Professional Telephone Demeanor
- Call Center Experience
- Product Education
- Customer Service
Timeline
Customer Service Representative
State Of Az DES
03.2023 - 08.2024
Customer Service Representative
Norwegian Cruise Line
08.2015 - 11.2017
Foster Care Provider
The Newman Center
02.2015 - Current
High School Diploma - General
Coolidge High School
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