Rebecca Gray
San Tan Valley,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Foster Care Provider
The Newman Center
Queen Creek, AZ
02.2015 - Current
- Enhanced the well-being of foster children by providing a safe, nurturing environment and addressing emotional, social, and educational needs.
- Collaborated with caseworkers and support teams to ensure proper care for each individual child in the foster system.
- Managed daily routines and schedules, fostering consistency and stability in the lives of foster children.
- Promoted healthy relationships among family members through effective communication practices and conflict resolution strategies.
Customer Service Representative
State Of Az DES
Apache Junction, AZ
03.2023 - 08.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Norwegian Cruise Line
Mesa, AZ
08.2015 - 11.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma - General
Coolidge High School
Coolidge, AZSkills
- Product Knowledge
- Appointment Scheduling
- Complaint Resolution
- Data Entry
- Product and Service Solutions
- Professional Telephone Demeanor
- Call Center Experience
- Product Education
- Customer Service
Timeline
Customer Service Representative
State Of Az DES
03.2023 - 08.2024
Customer Service Representative
Norwegian Cruise Line
08.2015 - 11.2017
Foster Care Provider
The Newman Center
02.2015 - Current
High School Diploma - General
Coolidge High School