Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Quote
Timeline
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Rebecca Grisaffi

Rebecca Grisaffi

Patient care specialist/Reimbursement coordinator
Morton,PA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Patient Care Specialist/Reimbursement Specialist

Payer Matrix
Media, PA
04.2021 - 08.2023
  • Processed patient intake information and updated medical records prior to treatment.
  • Communicated with patients to ensure quality of care and develop care plans.
  • Completed insurance verifications and claim forms for patient intake and processing.
  • Provided administrative support for patient care staff.
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Troubleshot and resolved complex customer service issues to enhance patient and family experience.
  • Received and routed care team messages and documents to appropriate staff.
  • Established strong work network by building professional relationships with physicians and fellow employees.
  • Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
  • Compiled and maintained medical charts and reports in complex digital databases.
  • Identified potential problems and patient care trends.
  • Assured regulatory compliance and professionalism across patient service.
  • Explained policies, procedures and services to patients.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Organized timely and accurate referrals to help patient's access available resources.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Accessed programs and set up correct payment strategies based on patient means and needs.
  • Counseled patients on potential financial liabilities and payment requirements.
  • Documented patient counters in hospital system and initiated follow-up actions.
  • Stayed current on community-based resources and services useful to patients.
  • Compiled information from patients and caregivers or family members to identify care concerns.
  • Reported liabilities and risk management concerns to supervisor for review.
  • Screened patients for eligibility for state, local and federal assistance programs.
  • Initiated application processes to add patients to assistance programs and followed through until completion.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies and new medications in computer systems.
  • Verified prescriptions and drug labels, documents and packages.
  • Refilled medications, and verified insurance benefits.
  • Leveraged database to confirm validity of prescriptions, patient data.
  • Answered telephones to respond to questions or requests.
  • Entered prescription information into computer databases.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Received written prescription or refill requests, verifying information for completeness and accuracy.
  • Established or maintained medications and other patient profiles.
  • Document mediations dispensed to patients and entered data into computer.
  • Processed billing calls and answered questions from patients and third-party carriers.
  • Processed online and paper appeal submissions and refund requests.

Front Desk Medical Receptionist

Marple Medical Associates
Broomall, PA
10.2020 - 04.2021
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services. Updated group medical records and technical library to support smooth office operations.
  • Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
  • Informed patients of financial responsibilities prior to rendering services.
  • Greeted callers with enthusiasm, answering all phone calls by second ring.
  • Processed patient payments and scanned identification and insurance cards.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Straightened up the waiting room so that it remained neat and organized. Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date

Personal Assistant to the Owner

Walter S Batty esquire
Swarthmore, PA
10.2018 - 12.2020
  • Managed household inventory and maintenance schedules. Prioritized timeline-driven items to complete projects promptly and within budget.
  • Organized work projects around client's house. Checked and opened mail, including bills and invoices. Screened telephone calls and inquiries and directed as appropriate. Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
  • Worked closely with high-profile clients to provide one-on-one administrative support, including estate management, household management and property management. Handled incoming and outgoing correspondence, including e-mail and faxes, incoming and outgoing.
  • Oversaw, directed and hired household staff, including nannies, housekeepers and chefs. Organized personal and professional calendars to streamline office communications, scheduling including reminders for upcoming meetings and events.
  • Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.

Triage Technician/Ophthalmic Medical Assistant

Westfield Neuro - Ophthalmology
Las Vegas, NV
06.2010 - 02.2015
  • Collected essential medical information completed patient histories by asking probing questions about family medical conditions, past ocular history and previous surgical procedures and documented data in EHR platform.
  • Administered ophthalmic dilating drops, ointments and physician prescribed treatment regiment to the patients eyes.
  • Preformed visual fields and ocular motility testing, to aid in diagnostics tests. Coordinated surgical services, including setting appointments, verifying insurance, pre-authorization and informing patients of important points such as pre-surgery instructions and post -operative restrictions.
  • Read and interpreted surgical plans and coordinate paperwork, called in pre-op drops and documented present problems, current medicines, supplements and vital stats such as screened for any issues of eye diseases, checking visual acuity, color plates, pupil dilation and papillary function,ocular pressure, blood pressure and pulse. Checked visual fields, refraction and other vision markers before patient met with ophthalmologist.
  • Kept examination rooms, clinical areas and equipment clean and patient-ready.
  • Counseled patients in surgery and treatment plans.
  • Advised patients on ocular medications, dressings,asked questions regarding health and current medications to provide physicians with optimal initial data.
  • Checked inventory levels and ordered supplies, medications and materials to meet expected demand's. Promoted healing.

Ophthalmic Technician

Ophthalmic Surgical Associates
Chester Upland, PA
03.2006 - 12.2009
  • Obtained and recorded patient medical history and operated ophthalmic equipment. Observed pupils, visual acuteness, and extra-ocular movements to check patient status.
  • Counseled patients in surgery and treatment plans. Advised patients on ocular medications, dressings and contact lenses. Leveraged strong interpersonal, communication and collaboration skills to relate successfully to diverse individuals, including patients and staff, on daily basis.
  • Measured corneal curvature with keratometers or ophthalmometers to aid in diagnosis of conditions such as astigmatism. Checked inventory levels and ordered supplies, medications and materials to meet expected demand.
  • Took anatomical or functional ocular measurements of eye or surrounding tissue, including axial length measurements.
  • Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success. Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
  • Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function. Maintained smooth patient flow throughout facility, promoting efficient overall operations. Conducted tonometry or tonography tests to measure intraocular pressure.
  • Created new programs that resulted in increasing productivity and customer satisfaction. Recognized by management for providing exceptional customer service.

Medical Assistant

Han OB/GYN
Drexel Hill, PA
06.2005 - 03.2006
  • Explained procedures and test results of prescribed treatments to patients.
  • Treated diseases of female reproduction system.
  • Collaborated with nurses and other medical professionals to deliver top-of-the-line care to every patient.
  • Monitored patients' conditions and progress to reevaluate treatment and interventions.
  • Analyzed test results and examination information to diagnose medical condition of patient.
  • Helped conferences with patients to provide both emotional and medical support.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Veterinary Assistant/Veterinary Receptionist

Aston Veterinary Hospital
Aston, PA
01.2003 - 10.2005
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Assisted veterinarians in examining animals.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Obtained information and history from clients to maintain medical charts.
  • Released patients to owners with care directions from veterinary staff.
  • Communicated with veterinarians and staff members to maintain patient flow.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Assisted doctors and technicians by soothing upset or frightened animals.
  • Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
  • Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
  • Organized operating room ahead of procedures and assisted veterinarians during surgeries.
  • Helped veterinarian with neutering, tooth removal and casting broken bones.
  • Trained new veterinary staff on office procedures and requirements.
  • Administered immunizations, blood plasma and other medications to animals as prescribed by veterinarians.
  • Handled and restrained animals following safety requirements and procedures.
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Performed laboratory tests, x-rays and other diagnostic tests to check animal health.

Education

Some College (No Degree) - Medical Assistant Program

Pennsylvania Institute Of Technology
Media, PA
05.2005

Skills

  • Records maintenance
  • Telephone etiquette
  • Referral verification
  • Anatomy and physiology
  • Clinical office and hospital
  • Medical office Terminology
  • Hematology with Phlebotomy
  • Behavior aspects of allied health
  • Records management
  • HIPAA guidelines
  • Front desk operations
  • Medical Data Collection
  • Meeting Preparation
  • Insurance Verification
  • Patient Care Coordination
  • Articulate Communication
  • Filing and Recordkeeping
  • HIPAA Compliance
  • Patient Relations
  • Office Administration
  • Insurance Practices
  • Documenting and Recording Information
  • Microsoft Office
  • Calm and Effective Under Pressure
  • Knowledge of Community Services and Programs
  • Helpful and Service-Oriented
  • Complaint Investigation
  • Administrative and Office Support
  • Organized and Detail-Oriented
  • Resolving Problems
  • Building Rapport and Credibility
  • Registration and Scheduling
  • Patient Needs Assessment and Referral
  • Providing Information and Resources
  • Patient Confidentiality and Data Security
  • Communicating to Patients and Families
  • Quality Standards and Protocols
  • Caring and Empathetic
  • Explaining Policy and Procedures
  • Database Search and Data Entry Skills
  • Gathering Information from Patients
  • Verbal and Written Communication
  • Explaining Patient Benefits
  • Insurance Authorizations
  • Patient Interviewing Skills
  • Billing Issue Resolution and Support
  • Investigate Complaints
  • Medication Side Effect Knowledge
  • Collection Management
  • Medication Administration
  • Reliability and Dedication
  • Educate Patients

Certification

  • Certified Medication Management Technician, Nevada - 2002
  • HIPPA Awareness for Healthcare providers Training - 2021
  • Security Training -SEC 105-2021
  • Medicare /Medicaid Fraud Waste and Abuse Training 2021 & 2023
  • Sexual Harassment the Workplace Training - 2021
  • Diversity Inclusion Training - 2022
  • HIPPA Awareness for Business Associates Training -2023

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Paid time offWork from home optionHealthcare benefitsFlexible work hoursCareer advancementCompany Culture401k match

Quote

"Success doesn't come from what you do occasionally , it comes from what you do consistently."

Timeline

Patient Care Specialist/Reimbursement Specialist

Payer Matrix
04.2021 - 08.2023

Front Desk Medical Receptionist

Marple Medical Associates
10.2020 - 04.2021

Personal Assistant to the Owner

Walter S Batty esquire
10.2018 - 12.2020

Triage Technician/Ophthalmic Medical Assistant

Westfield Neuro - Ophthalmology
06.2010 - 02.2015

Ophthalmic Technician

Ophthalmic Surgical Associates
03.2006 - 12.2009

Medical Assistant

Han OB/GYN
06.2005 - 03.2006

Veterinary Assistant/Veterinary Receptionist

Aston Veterinary Hospital
01.2003 - 10.2005

Some College (No Degree) - Medical Assistant Program

Pennsylvania Institute Of Technology

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Rebecca GrisaffiPatient care specialist/Reimbursement coordinator