Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Gross

Erie,PA

Summary

I am a highly motivated individual with the desire to take on new challenges. I possess a strong worth ethic, adaptability and interpersonal skills. I am adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Line Crew Foreman

Bentley Initiative LLC
Westfield, NY
03.2023 - Current
  • Directed, coordinated, and participated in activities of line crew personnel to ensure timely completion of work assignments.
  • Monitored and evaluated performance of line crew personnel, providing guidance, instruction and direction as needed.
  • Assigned tasks and monitored progress of assigned projects ensuring compliance with quality standards.
  • Assisted in quality control by preparing and reviewing maps or plans for completion and accuracy.

Patrolwoman

City of Erie Police Department
Erie, PA
06.2022 - 01.2023
  • Initiated preliminary investigation of incidents requiring police action.
  • Assisted persons who were lost, required mental health assistance or intellectually disabled, and made proper dispositions.
  • Patrolled assigned areas to detect and prevent criminal activity.
  • Responded to and de-escalated domestic disturbances or referred individuals involved to appropriate social agency.
  • Advised citizens on protection of self and property.
  • Enforced traffic laws and conducted accident investigations.
  • Preserved the crime scene; rendered first aid; interviewed subjects and witnesses; searched for and arrested offenders; thoroughly recorded all relevant facts.
  • Attended court hearings and assisted prosecution as the affiant, with detailed reports and relevant charges.

Package Center Supervisor & Dispatcher

United Parcel Service (UPS)
Erie, PA
05.2019 - 06.2022
  • Supervised daily activities of drivers and package handlers to ensure that all assigned duties are accomplished safely and timely
  • Trained and developed newly hired employees, as well as established employees under my supervision
  • Supported a collaborative and positive work environment through continuous communication and relationship building
  • Analyzed and planned the dispatch of over 16,000+ packages daily, to ensure timely and efficient dispatch service performance
  • Analyzed previous dispatch results to maximize service performance and streamline future routes
  • Reviewed data including, but not limited to: stop and volume trends, missed services, cost per piece, etc.
  • To identify dispatch trends, and use these trends to create future plans that maximize business results and customer satisfaction
  • Recorded route modifications, such as new streets and business/residential customers to keep plans up-to-date and oversee load modifications to improve service and reduce costs
  • Developed, updated, and monitored dispatch processes and plans using trend and production report data to adjust routes and evenly distribute work.

Marketing Assistant

Prudential Financial - Urash, Brumagin & Associates
Erie, PA
08.2019 - 06.2020
  • Assisted financial advisors in numerous aspects for the benefit of the company and overall welfare of clients.
  • Clerical and office duties, including: greeting visitors, copying, faxing, mailing, etc.
  • Contacted customers and scheduled appointments on behalf of financial advisors.
  • Maintained documents, files, and records for the purpose of providing up-to-date reference and audit trail for compliance.
  • Performed other related duties, as assigned, for the purpose of maximizing efficiency and effective functioning of the business.
  • Responded to inquiries from a variety of internal and external parties (e.g Staff, clients, agencies, etc.,.) for the purpose of providing information, facilitating communication among parties and/or providing direction.

Media & Events Specialist

Women's Care Center of Erie County, Inc.
Erie, PA
03.2018 - 09.2019
  • Developed, organized, planned, and promoted a range of large scale fundraising events.
  • Planned event advertising, including media outlets, graphics, and communications.
  • Maintained and updated database of volunteers, events, donors, and clients through online software and Excel.
  • Developed long-term and valuable relationships with donors and clients.
  • Created statistical reports and analytics.
  • Created/designed materials for everyday production (brochures, posters, forms, newsletters, etc.,.)
  • Social media management and marketing.
  • Collaborated with web designer for website redesign/updates and optimization of organic search.
  • Promotional ad design and production for numerous media outlets (online, phone books, bus signage, newspapers, news-stations, bulletins, etc.,.)
  • Consulted with director regarding event strategies and goals.
  • Connected with local businesses for fundraising and sponsorships.

Education

Act 120 Certification -

Mercyhurst University Police Academy
North East, PA
06-2022

High School Diploma -

Wattsburg Area School District
Wattsburg, PA
06-2016

Skills

  • Task Delegation
  • Crew Leadership
  • Training and Mentoring
  • Strategic Planning
  • Quality Assurance
  • Team Development
  • Decision-Making
  • Multitasking and Organization

Timeline

Line Crew Foreman

Bentley Initiative LLC
03.2023 - Current

Patrolwoman

City of Erie Police Department
06.2022 - 01.2023

Marketing Assistant

Prudential Financial - Urash, Brumagin & Associates
08.2019 - 06.2020

Package Center Supervisor & Dispatcher

United Parcel Service (UPS)
05.2019 - 06.2022

Media & Events Specialist

Women's Care Center of Erie County, Inc.
03.2018 - 09.2019

Act 120 Certification -

Mercyhurst University Police Academy

High School Diploma -

Wattsburg Area School District

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