Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rebecca Grosset

Lake Charles,LA

Summary

Dynamic Shift Supervisor at CVS Pharmacy with proven expertise in cash handling and employee training. Enhanced customer satisfaction through effective problem-solving and team collaboration, leading to improved store performance. Skilled in operations management and committed to maintaining confidentiality and HIPAA standards while optimizing workflow for increased efficiency.

Overview

9
9
years of professional experience

Work History

Shift Supervisor

CVS Pharmacy
11.2015 - 05.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
  • Completed cash and credit card transactions accurately using POS software.

Pharmacy Technician

CVS Pharmacy
10.2016 - 10.2019
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Education

Alfred M. Barbe Highschool
Lake Charles, LA

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization

Languages

French
Native or Bilingual

Timeline

Pharmacy Technician

CVS Pharmacy
10.2016 - 10.2019

Shift Supervisor

CVS Pharmacy
11.2015 - 05.2024

Alfred M. Barbe Highschool

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Rebecca Grosset