Summary
Overview
Work History
Education
Skills
References
Timeline
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Rebecca Guernsey

Cortland,NY

Summary

Motivated professional eager to embrace new challenges for growth. Strong background in computer knowledge and customer service skills, contributing effectively to team success. Recognized for hard work and dedication, poised to add value to SUNY Cortland.

Overview

27
27
years of professional experience

Work History

Manager/ Head Floral Designer

Shaw And Boehler Florist
Cortland, NY
10.2009 - Current
  • Consulted customers regarding orders and inquiries to enhance satisfaction.
  • Performed computer data entry for customer orders, ensuring accuracy and efficiency.
  • Verified invoices, accounts receivable, and billing statements for financial integrity.
  • Executed daily opening and closing procedures to maintain operational continuity.
  • Organized deliveries to ensure timely arrival of products.
  • Managed website updates to provide current information and services.
  • Ordered products and coordinated with wholesalers for inventory replenishment.
  • Oversaw inventory management and procurement of floral supplies to optimize stock levels.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Collaborated with vendors to ensure timely delivery of flowers and materials.
  • Coordinated event planning services for weddings and special occasions.
  • Oversaw inventory management and procurement of floral supplies.
  • Managed daily operations of floral arrangements and design projects.

Head Cashier/ Rental Department

Greek Peak Rental Shop
Cortland, NY
12.1998 - 12.2013
  • Managed daily cash flow and balanced cash registers with precision.
  • Trained new staff on checkout procedures and customer service excellence.
  • Assisted customers with rentals and addressed product inquiries promptly.
  • Resolved customer complaints, delivering effective solutions swiftly.
  • Maintained a clean, organized workspace to enhance operational efficiency.
  • Processed transactions efficiently using point-of-sale systems.
  • Handled returns, exchanges, and refunds per company policy while ensuring customer satisfaction.
  • Facilitated lesson reservations and supported other departments during peak times.

Floral Designer

Arnold's Florist
Cortland, NY
07.2005 - 09.2009
  • Consulted with customers to finalize orders and address inquiries.
  • Processed customer orders efficiently, ensuring accuracy and completeness.
  • Operated cash register, handling transactions and balancing daily sales.
  • Managed accounts receivable and billing to maintain financial accuracy.
  • Provided exceptional customer service to enhance client satisfaction.
  • Oversaw daily operations by opening and closing the store each day.

Shift Manager

Wilson Farms
Cortland, NY
06.2003 - 07.2005
  • Executed daily store openings and closings according to established guidelines.
  • Balanced daily safe and register drawers to ensure accurate cash management.
  • Managed inventory control and facilitated timely product replenishment.
  • Oversaw purchasing of products to meet customer demand.
  • Supervised employee tasks, ensuring compliance with company policies.
  • Delivered exceptional customer service by resolving complaints promptly.
  • Trained staff on customer service techniques and operational procedures.
  • Collaborated with management on process improvements to enhance overall efficiency.

Customer Service

Ames Department Store
Cortland, NY
10.2001 - 05.2003
  • Supervised and trained customer service staff to deliver exceptional service quality.
  • Greeted clients upon arrival, ensuring a welcoming experience.
  • Managed registration processes for efficient client onboarding.
  • Facilitated service delivery until company closure in 2003.

Education

High School Diploma -

Cortland Junior Senior High School
Cortland, NY
06.2002

Some College (No Degree) - Humanities

Tompkins Cortland Community College
Dryden, NY

Skills

  • Team collaboration
  • Organizational skills
  • Professional demeanor
  • Time management
  • Computer proficiency
  • Adaptability to learning
  • Customer service excellence
  • Multitasking ability
  • Trustworthiness

References

References available upon request.

Timeline

Manager/ Head Floral Designer

Shaw And Boehler Florist
10.2009 - Current

Floral Designer

Arnold's Florist
07.2005 - 09.2009

Shift Manager

Wilson Farms
06.2003 - 07.2005

Customer Service

Ames Department Store
10.2001 - 05.2003

Head Cashier/ Rental Department

Greek Peak Rental Shop
12.1998 - 12.2013

High School Diploma -

Cortland Junior Senior High School

Some College (No Degree) - Humanities

Tompkins Cortland Community College

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