Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Cashier

Rebecca GUNN

Colorado Springs,CO

Summary

Results-oriented customer account executive with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Excels in anticipating the needs of customers, and make it the primary goal to resolve their issues on the first attempt.

Overview

17
17
years of professional experience

Work History

Guest Service Agent

Embassy Suites
Colorado Springs, CO
07.2021 - Current
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Provided guest assistance and recommendations for tourist attractions.
  • Recommended hotel services or amenities that guest may find useful.
  • Entered Advanced Purchases into OnQ

Cashier

Rudy's "Country Store" And Bar-B-Q
Colorado Springs, CO
02.2021 - Current
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Assisted customers with special services, account updates and promotional options.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Employee of the Month
  • Assisted customers by answering questions and fulfilling requests.

Cashier

Veteran's Convenience Store
Colorado Springs, CO
12.2019 - 12.2020
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Assisted customers with special services, account updates and promotional options.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Assisted customers by answering questions and fulfilling requests.

Banquet Server

Marriott (Through Express Employment)
Colorado Springs, CO
04.2018 - 07.2018
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Monitored dietary restrictions and served guests with special needs.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality.
  • Executed synchronized meal service simultaneously serving multiple guests with speed and efficiency.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Fostered enjoyable event atmosphere through friendly guest interactions
  • Cleared dishes and glassware quickly following each course.
  • Checked on tables and drink needs while refilling water glasses and bringing supplies to customers.
  • Arranged linens and table settings according to seating plan and event theme.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained flexible work schedule including evenings, weekends and on-call to meet event needs.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Delivered catered food and supplies to facility for on-time set-up.

Driver 1

Rocky Mountain Health Care Services
Colorado Springs , CO
02.2015 - 09.2016
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Checked in with dispatch service and updated with current location.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Planned and adjusted optimal routes based on traffic and weather conditions, reducing distribution time.
  • Updated personal logs and business tracking documents accurately and according to schedule requirements.
  • Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.

Associate Manager

Sonic Restaurants Inc
Springs, Colorado
09.2009 - 02.2015
  • Co Head of monthly inventory control and bi-weekly stock ordering.
  • Responsible for payroll filing as well as the new hire/orientation process.
  • Managed team of 17 crew members as well as 7 junior managers in my career at Sonic Drive In.Defined strategy and business plan for effectively controlling food and labor costs.

Certified Nurse's Aide

01.2003 - 09.2009
  • Hilltop Haven Nursing Facility - Colorado Springs, Tx Delivered high-quality and compassionate treatment to indigent and low-income patient community.
  • Provided palliative care in outpatient settings ranging from assessment to development and implementation of care plans.
  • Sound, ethical and independent decision-making ability consistent with medical protocols.
  • Disciplined, energetic employee who quickly establishes rapport with patients and colleagues.
  • Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.
  • Assisted patients with healing and recovery after surgery.
  • Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.
  • Took and recorded patients' temperature, pulse and blood pressure.
  • Utilized strong assessment skills to determine necessary patient care.

Education

Musical Theater

American Musical And Dramatic Academy - New York
New York, NY

Hotel Management

University of Arizona Global Campus
Online

High School Diploma - General Academics

Chaska Senior High School
2000

Skills

  • Detail-Oriented
  • Complaint Resolution
  • Cash Handling
  • Customer Relations
  • Active Listening
  • Team Collaboration
  • Adaptable and Flexible
  • Clear Communication
  • Dining Recommendations
  • Luggage Handling
  • Recreational Advice
  • Amenities Information
  • Problem Anticipation and Resolution
  • Mail Receiving and Delivery
  • Originality and Creativity

Accomplishments

  • Recognized by peers and management for going above and beyond normal job functions.
  • I am highly motivated by my team's success and feel that a company will not run efficiently without the whole team's participation.
  • Through energetic attitude and product knowledge , I have been a key contributing member in producing positive results in performance metrics as well as achieving the overall performance goals of the corporation.

Timeline

Guest Service Agent

Embassy Suites
07.2021 - Current

Cashier

Rudy's "Country Store" And Bar-B-Q
02.2021 - Current

Cashier

Veteran's Convenience Store
12.2019 - 12.2020

Banquet Server

Marriott (Through Express Employment)
04.2018 - 07.2018

Driver 1

Rocky Mountain Health Care Services
02.2015 - 09.2016

Associate Manager

Sonic Restaurants Inc
09.2009 - 02.2015

Certified Nurse's Aide

01.2003 - 09.2009

Musical Theater

American Musical And Dramatic Academy - New York

Hotel Management

University of Arizona Global Campus

High School Diploma - General Academics

Chaska Senior High School

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Rebecca GUNN