Summary
Overview
Work History
Education
Languages
Timeline
Hi, I’m

Rebecca Gutierrez

Arlington,TX
Rebecca Gutierrez

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the logistics industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

15
years of professional experience

Work History

USMD Hospital
Arlington, TX

Buyer / Customer Relations Coordinator
03.2013 - Current

Job overview

  • Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
  • Maintained complete documentation and records of all purchasing activities.
  • Developed and improved account relationships.
  • Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
  • Assisted customers by providing tracking information and resolving shipping or merchandise issues.
  • Communicated with suppliers to reconcile invoice payments.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.

USMD Hospital
Irving, TX

Call Center Representative
02.2010 - 01.2013

Job overview

  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Answered average of 80 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Responded to customer calls and emails to answer questions about products and services
  • Performed various clerical duties by filing and faxing documents and creating customer databases

Hill Country Assisted Living
Boerne, TX

Administrative Assistant
06.2007 - 01.2010

Job overview

  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.

Education

University of Texas At Austin
Austin, TX

Bachelor of Science from Rehabilitation Services
06.1996

Languages

Spanish

Timeline

Buyer / Customer Relations Coordinator

USMD Hospital
03.2013 - Current

Call Center Representative

USMD Hospital
02.2010 - 01.2013

Administrative Assistant

Hill Country Assisted Living
06.2007 - 01.2010

University of Texas At Austin

Bachelor of Science from Rehabilitation Services

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Rebecca Gutierrez