Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Gutshall

Dayton,OH

Summary

Compassionate State Tested Nurse Aide (STNA) with experience in providing patient care within various healthcare settings. Skilled at assisting patients with daily living activities, monitoring vital signs, and maintaining patient comfort and safety. Noted for efficient teamwork, strong communication skills, and ability to handle high-stress situations calmly. Have made significant impact by improving patient satisfaction rates through personalized care in previous roles. Compassionate Nursing Assistant with experience in providing support to nursing staff and delivering high-quality care to patients. Skilled in performing vital sign checks, assisting with daily living activities, and ensuring a clean and safe environment for all patients. Demonstrated ability to improve patient satisfaction through empathetic communication and efficient resolution of concerns. Experienced healthcare team member proficient in biological specimen collection, mobility assistance and emergency situation management. Demonstrated strengths in building relationships, prioritizing tasks and managing time effectively. Hardworking and dedicated professional. Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care. Compassionate Nursing professional demonstrating exemplary skills in direct patient care and healthcare team support. Communicative and collaborative demeanor cultivated several years of superior healthcare industry performance. Experience handling multiple, complex cases with accuracy and dignity. Helpful professional committed to making patients feel comfortable and secure. Proficient in cleaning and sanitizing patient rooms, documenting observations, and examining for symptoms. Compassionate approach to dealing with those under duress. Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Skilled at operating within long-term care environments or outpatient centers. Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Compassionate professional accustomed to working with physically challenged, bedridden and memory-impaired patients. Exceptionally talented at providing social and emotional support to improve patient moral and increase comfort. Proficient in assisting patients with daily hygiene, including showering and incontinence care.

Overview

7
7
years of professional experience

Work History

STNA

Sycamore Springs nursing home
Miamisburg, OH
07.2024 - Current
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Demonstrated respect for patient rights and privacy while providing care services.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Answered call lights promptly and responded to requests for assistance from patients or family members.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Provided emotional support and comfort to patients when needed.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Reported any changes in the patient's condition to the nurse on duty.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Recorded information regarding food intake and output of patients.
  • Responded quickly during emergency situations in accordance with hospital protocols.
  • Assisted patients with daily living activities, including bathing, dressing, and grooming.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Assisted patients with mobility issues in transferring from bed to wheelchair or other assistive device.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked effectively in team environments to make the workplace more productive.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Operated equipment and machinery according to safety guidelines.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Digital Shopper

Walmart
Moraine, OH
01.2021 - 07.2024
  • Managed client communications through email, phone, and messaging apps, ensuring timely responses.
  • Asked store associates for help locating missing products.
  • Managed relationships with third-party vendors to ensure timely delivery of products.
  • Provided technical support for customers who encountered issues while shopping online.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Listened to customer needs to identify and recommend best products and services.
  • Provided assistance communicating, typing correspondence or obtaining information.
  • Compiled and analyzed client feedback to identify trends and areas for service enhancement.
  • Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Suggested comparable products to replace out-of-stock items.
  • Assisted teammates with daily tasks during peak periods.
  • Assisted families in planning and preparing nutritious meals.
  • Negotiated discounts and exclusive offers with retailers and brands for client benefits.
  • Secured and stored items until customer pickup.
  • Handled client budgets efficiently, ensuring the best value for their spending.

Assistant Store Manager

Family Dollar
Dayton, OH
01.2018 - 01.2021
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Delegated work to staff, setting priorities and goals.
  • Trained new employees on store policies, procedures and customer service standards.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
03-2024

Skills

  • Nutrition support
  • Range of motion exercises
  • Patient care
  • Confidentiality
  • Ambulation assistance
  • Continuing education
  • Emotional support
  • Toileting assistance
  • Feeding assistance
  • Maintaining boundaries
  • Family education
  • Patient transfers
  • Positioning patients
  • End-of-life care
  • Dressing assistance
  • Personal hygiene
  • Bathing assistance
  • Safety measures
  • Basic life support
  • Fall prevention
  • HIPAA compliance
  • OSHA standards

Timeline

STNA

Sycamore Springs nursing home
07.2024 - Current

Digital Shopper

Walmart
01.2021 - 07.2024

Assistant Store Manager

Family Dollar
01.2018 - 01.2021

High School Diploma -

Penn Foster Career School
Rebecca Gutshall