Rebecca Guzman
Universal City
Summary
A dynamic leader with a proven track record at Bill Miller BBQ, I excel in team management and inventory control, significantly enhancing customer satisfaction and staff performance. My strategic approach led to a noticeable increase in revenue through effective cost management and service excellence. Skilled in conflict resolution and safety training, I foster a positive and efficient work environment.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Bill Miller BBQ
04.2021 - Current
- Managed budgets to ensure sustainability and minimize overspending.
- Enhanced staff performance with coaching and mentoring, building upon skills.
- Resolved guest complaints with prompt, personalized service.
- Established a welcoming atmosphere to encourage repeat visits.
- Streamlined inventory processes with regular audits, reducing waste.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
Veterinary Assistant
Creek View Veterinary Clinic
02.2020 - 04.2021
- Managed budgets to ensure sustainability and minimize overspending.
- Enhanced staff performance with coaching and mentoring, building upon skills.
- Resolved guest complaints with prompt, personalized service.
- Established a welcoming atmosphere to encourage repeat visits.
- Streamlined inventory processes with regular audits, reducing waste.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
Education
Animal Science - Agriculture
Texas A&M University Kingsville
Kingsville, TX05.2020
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Passion for customer satisfaction
Timeline
Restaurant Manager
Bill Miller BBQ
04.2021 - Current
Veterinary Assistant
Creek View Veterinary Clinic
02.2020 - 04.2021
Animal Science - Agriculture
Texas A&M University Kingsville
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