Rebecca Gyasi
Arlington,Va
Summary
Creative, optimistic, self-motivated, and hard-working Professional. Areas of expertise include IT Infrastructure Support, Database Administration, Health Administration, Recruiting and staffing and over all very well rounded. A quick and a fast learner with the ability to grasp onto new information and apply it to work. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
10
10
years of professional experience
Work History
Member Support Specialist
ID.me
Tyson's Corner, Va
01.2021 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Answered average of 110 emails per day, addressing customer inquiries, solving problems and escalating issues using Jira ticketing system
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
IT Infrastructure Consultant/Oracle Application Database Administrator
Skillit Solutions
Dale City, VA
02.2018 - 11.2020
- Collaborated with application development and application database team to ensure delivered quality services to Enterprise customers
- Implemented bash scripts to carry out automation on database servers such as patching, upgrades, backups and performance tuning
- Managed and performed security requirements of database such as creating and assigning appropriate roles and privileges to users
- Made sure databases comply with security measures and policies
- Monitored, configured, tuned and performed troubleshooting on database to eliminate root cause
- Assisted with instance management & User creation
- Troubleshot database issues to create and resolve 25 trouble tickets on average per day.
- Provided resources and skill sets to support DBA functions for applications.
- Established working relationships across various departments to understand existing and emerging IT requirements.
Home Health Aide Recruiter
Prestige Home Healthcare Agency and Services LLC
05.2015 - 01.2020
- Developed and executed strategies to attract, screen, and hire quality healthcare professionals who meet offices immediate and projected needs
- Managed 7 full-cycle recruitment process and source candidates through proven recruitment channels
- Utilized various recruitment tools and methods to source and attract pool of qualified and diverse candidates
- Matched and evaluated candidate skills to client and patient needs through screening and interviewing
- Increase retention rates by working with executive leadership to identify and reward top performer.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Developed recruiting strategies to identify qualified candidates and build network.
Marketing Assistant/Account Manager
DC Promotions
Vienna, VA
05.2016 - 03.2017
- Delivering workshops and classes as well as one-on-one coaching
- Ability to liaise between different departments and provide consistent flow of information to team
- Cross-functions and assists HR Department on various needs and projects
- Anticipated clients' needs by staying in touch on regular basis.
- Created engaging content for Pinterest, Facebook and Instagram.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Used digital methods and traditional telephone approaches to generate sales leads.
- Used CRM software to maintain detailed contact logs and account records.
- Attracted 11 new clients by creating and implementing innovative marketing strategies
Education
Bachelors of Science - Health Service Management
Norfolk State University
Norfolk, VA05.2018
Skills
- Advanced Excel Course (Taken in College)
- Microsoft Products (Word, Excel, PowerPoint)
- Strong Customer Service
- Time Management
- Service Recommendations
- External Audits
- Customer Account Management
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
- Efficient and Detail-Oriented
Additional Information
Elizabeth Hordell
Team Lead
ID.me
(703) 328-1721
Gilda Nimoh
Digital Marketing Paid Search
One VIP
(240) 482-9570
Timeline
Member Support Specialist
ID.me
01.2021 - 05.2022
IT Infrastructure Consultant/Oracle Application Database Administrator
Skillit Solutions
02.2018 - 11.2020
Marketing Assistant/Account Manager
DC Promotions
05.2016 - 03.2017
Home Health Aide Recruiter
Prestige Home Healthcare Agency and Services LLC
05.2015 - 01.2020
Bachelors of Science - Health Service Management
Norfolk State University
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