Rebecca Hagen

Volunteer Duties to include:

• Schedule, coordinate, and assign volunteers to specific schools.
• Communicate with volunteers, principals, and other school staff to ensure placement and level of background is appropriate for volunteer.
• Maintain files, records, applications, and other confidential data.
• Responsible for fingerprinting and running background checks for volunteers.

CCR Assistant duties to include:

• Create quarterly College & Career Readiness Department newsletters for RCAS Staff and Partners.
• Submit bus requests for camps, field trips, etc.
• Reconcile purchasing card purchases, submit purchase orders, and process check requests as needed by CCR manager.
• Assist CCR manager with all details regarding the 8th grade college and career fair, job fairs, camps, etc.
• Maintain Seamless partnership database with team to keep current.
• Update CCR portion of the RCAS website.

• Maintained confidentiality and security of office, records, and data.
• Organized, coordinated, and completed tasks as required by the Board of Directors, Association Executive or members.
• Acted on behalf of Association Executive as appropriate in her absence.
• Supervised administrative staff members and worked with officers, directors, and general membership.
• Responsible for monthly and annual statistics for members and media.
• Created and ran monthly and annual dues billing, received payments, recorded deposits in accounting software, and ran monthly reports.
• Coordinated all aspects of events, to include arranging for catering, renting out spaces, negotiating payment, and scheduling.
• Researched national and local speakers and negotiated contracts for Education classes.
• Handled all complaint processing and tracking.
• Liaison to various committees- responsibilities to include scheduling, coordinating, creating agendas, taking minutes, and disbursing information to committee members.
• Responsible for creating and maintaining all updates for office procedure manual.
• Updated Facebook business page, and annually maintain reporting of Core Standards compliance for the local Association to the National Association of REALTORS.
• Provided backup assistance for Admin and Communication Assistant duties. Duties include, but not limited to, answering phones and assisting members with orders, complaints, etc.
• Assisted members with questions on proprietary software and conducted training classes quarterly or as needed.

• Answered phones, assisted customers with questions, and accepted over the phone payments.
• Directed customers to appropriate departments and handle conflict management.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Identified and resolved discrepancies and errors in customer accounts.
• Met customer call guidelines for service levels, handle time and productivity.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained agents' customer files to remain compliant.
• Maintained inventory of office supplies and placed orders.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Managed filing system, entered data and completed other clerical tasks.