Rebecca Hair

• Leadership & Team Management: Directed multiple departments, including Children's, Footwear, Hardlines, and Operations. Lead the management team to consistently meet and exceed company goals. Coached, mentored, and developed both management staff and team members to ensure their professional growth and success within the company.
• Operational Management: Managed inventory, merchandising, stock replenishment, and store displays to maintain an organized, efficient store environment. Oversaw store operations to ensure compliance with Kohl's standards and policies. Some of these key operational areas were Ship from Store, Amazon, Stock Room, Unloading & Loading Trucks, Shelving, Supplies, Inventory, POS, Construction/Renovation and Equipment. Ensured smooth daily operations, implementing efficient processes to optimize productivity and reduce operational bottlenecks.
• Staff Development & Recruitment: Led the hiring process, bringing in talented individuals, and guided their professional development. Effectively managed staff performance, including making difficult decisions regarding terminations to maintain a strong, aligned team.
• Customer Experience: Ensured exceptional customer service standards by training and mentoring staff on Kohl's customer service philosophy. Resolve customer concerns and inquiries promptly and professionally, ensuring a positive shopping experience.
• Scheduling & Payroll Management: Assist with scheduling and managing associate hours to maintain store staffing levels and optimize labor costs. Monitor payroll and performance metrics to ensure budgetary goals are met.
• Problem Solving & Adaptability: Address operational challenges and assist in developing solutions to improve store performance. Adapt to changing market conditions, ensuring the store remains competitive and responsive to customer needs.
• Leadership Pipeline Development: As a promotable candidate, actively engage in leadership training programs and development opportunities to prepare for advancement to a Store Manager position. I already completed the training and was the next to be promoted when a position was available in my desired regions.
• Sales & Business Acumen: Strong understanding of retail sales, including the ability to analyze sales data, set goals, and drive growth. Experience in creating strategies to enhance the customer experience and increase store profitability. Analyzed sales data and identified opportunities for growth in underperforming areas, creating targeted strategies to boost sales. Met or exceeded established performance metrics, driving business growth even in competitive and changing market conditions. We were always in the Top 10% Ranked Stores, consistently being in the top 10 as well.
• Financial Management: Experience with budgeting, payroll, and managing labor costs. Ability to optimize financial performance while ensuring high levels of customer satisfaction. Responsible for Opening Procedures which included Safe Audits, Balancing Registers and inputting any money orders. Monitored and adapted to key business metrics, including sales, payroll, credit, and inventory, adjusting strategies based on market trends. Ensured all operational areas met or exceeded performance targets within budgetary constraints.
• Adaptability & Problem Solving: Comfortable with change and able to adjust to market conditions and store needs. Ability to think critically and provide solutions to operational challenges.
• Communication Skills: Strong written and verbal communication skills to effectively engage with team members, customers, and leadership.
• Team Collaboration: Ability to work effectively with cross-functional teams to achieve store goals and support Kohl's culture and values.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

• Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
• Coordinated with vendors to ensure timely delivery of merchandise while optimizing inventory management processes for cost effectiveness.
• Analyzed sales data weekly to identify trends and opportunities for improvement, making informed decisions on product assortment adjustments accordingly. We were the highest comp store in our district.
• Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations. Shrinkage was less than .5% my last Inventory cycle at this location.
• Submitted reports to senior management to aid in business decision-making and planning.
• Established clear expectations for staff performance through goal setting, progress monitoring, and regular check-ins on progress towards objectives.
• Conducted regular safety inspections to identify potential hazards and maintain a safe shopping environment for both employees and customers.
• Mentored and developed new hires, enhancing their skills and knowledge base to contribute positively to the overall team dynamic.
• Supervised daily operations, including opening and closing procedures, cash handling, and employee scheduling.
• Proved successful working within tight deadlines and a fast-paced environment.
• Hands on involvement in Operational Procedures: Truck Unload/Load Process, Amazon, Ship From Store, Inventory, Replenishment, Price Changes, Sets...etc.

Visual Merchandising Strategy Implementation

• Display Setup : Lead the execution of visual displays, signage, and product placement according to corporate guidelines and seasonal themes. This includes setting up displays for special promotions, sales events, and holiday campaigns.
• Planogram Execution : Ensure that product displays follow Kohl's planograms (visual guides that show how products should be arranged in-store).
• Create Eye-catching Displays : Design and execute displays that are visually appealing and organized in a way that enhances the customer experience, drawing attention to key products.

Team Leadership & Supervision

• Train and Lead Visual Team : Manage and guide a team of visual associates, providing training on visual standards and best practices. Ensure the team is skilled in setting up displays and maintaining the visual aesthetic of the store.
• Delegate Tasks : Assign specific visual merchandising tasks to team members based on priority, store needs, and deadlines.
• Motivate and Inspire : Encourage creativity and teamwork to maintain high visual standards and drive sales through compelling product displays.

Maintaining Visual Standards

• Product Placement : Regularly assess the store to ensure that products are properly displayed and rotated for optimal visibility. Ensure products are stocked according to size, color, and style, enhancing the shopping experience.
• Store Cleanliness and Organization : Oversee that the store environment is neat, well-organized, and free from clutter, maintaining an aesthetically pleasing space that aligns with Kohl's brand identity.

Collaborate with Store Management

• Communication with Store Managers : Work closely with the store manager and other department leads to ensure that visual merchandising aligns with sales goals, promotional strategies, and overall store objectives.
• Adjustments for Sales : Based on customer traffic and sales data, adjust displays and product placement to maximize visibility and sales, making recommendations to improve the store's visual layout.

Inventory Management and Stocking

• Stock Levels : Ensure that shelves are properly stocked and that visual displays are updated when new stock arrives or during restocking.
• Coordinate with Stockroom : Collaborate with stockroom associates to make sure that inventory is readily available to replenish displays and ensure continuity of the visual merchandising process.

Seasonal and Promotional Updates

• Adapting Displays for Seasons and Holidays : Lead the update of visual merchandising for holidays, seasonal sales, or special promotions. This could include designing themed displays for major events like Black Friday, Back-to-School, or other holiday seasons.
• Implementing Promotions : Coordinate the implementation of in-store promotions, ensuring the proper visual communication of offers and discounts.

Ensure Brand Consistency

• Uphold Kohl's Brand Image : Ensure that all visual aspects of the store reflect Kohl's branding and marketing messages consistently. This includes adhering to company guidelines in terms of signage, color schemes, and overall store atmosphere.

• Organized Unit Fundraisers to raise money for unit Functions and Activities.
• Organized Unit Functions and Activities
• Ran a support group for family members of all Unit Staff. Doing Wellness Checks, Food Donations and Etc.
• Weekly Meetings with the Chain of Command to discuss issues Families may be facing or individual soldiers, to organize events, and to discuss budget and expectations.
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.