Rebecca Hall
Royse City,TX
Summary
Compassionate Case Manager experienced in Health Care environments for over 3 years. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Case Manager
Cross Country
01.2024 - Current
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Managed over 20 patients per day while ensuring safe discharges.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Evaluated treatment plans against individual goals and healthcare standards.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assessed community needs and identified resources for social and community service programs.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
Clinical Therapist
Integrity Socail Worker Services
01.2024 - Current
- Completed assessments and planned customized treatments, applying wide range of resources.
- Managed 5 clients per week via Telehealth services.
- Delivered quality, comprehensive and well-integrated clinical services in alignment with patient needs.
- Prepared and maintained comprehensive progress reports for review by various parties.
- Assisted youth in improving self-esteem, communication and coping skills.
- Applied various therapeutic methods to treat patients in via Telehealth.
- Evaluated patients' goals, as well as mental and practical conditions, to develop individualized courses of treatment.
- Wrote reports on clients and maintained required paperwork.
Director of Social Services
Prestonwood Rehabilitation & Nursing Center
10.2023 - 01.2024
- Established preliminary and comprehensive assessment for social service needs of consumers.
- Managed nearly 75 patients per day while also assessing psychosocial needs for safe discharges or transitioning to long term care.
- Represented organization at regional meetings with state departments, associations and legislature.
- Evaluated service note content for description representative of clients' response to specified services.
- Managed social service development planners regarding contract development and budget.
- Conducted monthly audits analyzing company quality indicators.
- Delegated authority and responsibility to department personnel.
- Constructed short- and long-term planning to improve client programs.
- Collaborated with department managers to correct and improve services.
- Referred families to legal resources, and community based programs.
Travel Social Worker
Cross Country
07.2023 - 10.2023
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Managed over 20 detainees and assisted with ongoing psychosocial concerns.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- De-escalated stressful situations through individual crisis interventions.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Facilitated group therapy sessions to build supportive, communicative client networks.
- Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
- Advocated for clients to assure respected rights and wishes.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Supported clients with empathy and compassion during difficult times.
- Facilitated psychoeducational classes to help clients develop life skills.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Documented client progress and activities in accordance with agency policies and procedures.
Part Time Case Manager- Anger Management Director
Lip Gloss for Love
08.2022 - 07.2023
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Partnered with City of Dallas Juvenile Detention department to implement programs for their youth ages 14-17, along with their families.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Liaised with social worker to expedite financial assistance not covered by insurance.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Developed and implemented training programs for staff.
- Conducted outreach activities to engage local stakeholders in programs.
- Partnered with local organizations to expand access to social and community services.
- Managed volunteer programs focused on providing community services to underserved populations.
- Participated in community events to promote services and engage with public.
Lead Clinical Therapist
Perimeter Behavioral Hospital
10.2020 - 07.2023
- Completed assessments and planned customized treatments, applying wide range of resources.
- Managed over 20 youth with unique difficult cases.
- Delivered quality, comprehensive and well-integrated clinical services in alignment with patient needs.
- Planned and organized individual, family and group therapy for patients ranging in ages and issues.
- Assisted youth in improving self-esteem, communication and coping skills.
- Wrote reports on clients and maintained required paperwork.
- Offered perspective on effectiveness of treatments concerning conditions such as depression and anxiety.
- Counseled individuals, groups or families to help understand problems, deal with crisis situations and develop realistic action plans.
- Helped clients obtain outside specialist services by coordinating referrals and advising on options.
- Aided general practitioners and specialists with handling complex cases by consulting on psychological diagnoses and treatments.
- Compiled detailed client histories using intake forms, interviews and assessments to build complete picture for determining optimal therapeutic approaches.
Part Time Case Manager
University of Arlington
05.2020 - 05.2022
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing and public benefits to gain access to valuable resources.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Managed over 50 students per semester.
Sterile Processing Manager
Medical City of Alliance
05.2016 - 10.2020
- Prepared reports to document laboratory results and findings.
- Managed 3 employees, not including per diem staff.
- Completed comprehensive diagnostic testing of blood, urine and other body fluids.
- Followed safety protocols and precautions for safe and hazard-free work environment.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Identified and troubleshot technical issues related to laboratory procedures.
- Utilized expertise in microbiology, chemistry, and hematology to help with diagnosis of medical issues.
- Operated highly specialized laboratory equipment to process equipiment.
- Demonstrated leadership skills in managing projects from concept to completion.
- Self-motivated, with a strong sense of personal responsibility.
- Cultivated interpersonal skills by building positive relationships with others.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Master of Arts - Social Work
University of Texas At Arlington
Arlington Tx12.2020
Skills
- Discharge Planning
- Interpersonal
- Organizational Skills
- Positive Attitude
- Community Outreach
- Critical Thinking
- Conflict Resolution
Timeline
Case Manager
Cross Country
01.2024 - Current
Clinical Therapist
Integrity Socail Worker Services
01.2024 - Current
Director of Social Services
Prestonwood Rehabilitation & Nursing Center
10.2023 - 01.2024
Travel Social Worker
Cross Country
07.2023 - 10.2023
Part Time Case Manager- Anger Management Director
Lip Gloss for Love
08.2022 - 07.2023
Lead Clinical Therapist
Perimeter Behavioral Hospital
10.2020 - 07.2023
Part Time Case Manager
University of Arlington
05.2020 - 05.2022
Sterile Processing Manager
Medical City of Alliance
05.2016 - 10.2020
Master of Arts - Social Work
University of Texas At Arlington
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