Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Hall

Norman

Summary

Passionate and professional individual committed to providing comprehensive support to clients in all aspects of their cases. Demonstrates excellent communication and relationship building skills, effectively engaging with diverse audiences. Strong team collaboration abilities contribute to a friendly and engaging work environment. A dedicated Customer Service Specialist adept at prioritizing and multitasking in fast-paced settings, successfully working alongside the team to achieve both personal and business goals. Reputation for handling escalated customer support issues showcases the ability to effectively resolve challenging situations. Motivated by maintaining high customer satisfaction, driven to contribute to the success of the company. History of managing large volumes of inbound calls, with exceptional skills in CRM systems, active listening, and multitasking capabilities that ensure satisfactory relationships with customers.

Overview

21
21
years of professional experience

Work History

Online Personal Shopper

Walmart
07.2024 - 01.2025
  • Greeted customers and provided excellent customer service
  • Provided detailed product information to customers
  • Assisted in selecting items according to customer preferences

Care & Support Advocate

Hyatt Hotels & Resorts
10.2022 - 10.2024
  • Ensure adherence to service procedures and quality assurance standards, achieving a customer satisfaction rating of 100%
  • Manage and coordinate communication across email, phone, and chat to address global guest inquiries and needs effectively
  • Oversee intricate details of guest accommodations, including rates, availability, events, and special services, ensuring a seamless experience
  • Developed and implemented policies and procedures to ensure customer satisfaction
  • Resolved customer complaints in a timely manner by providing excellent customer service

Stay at Home Parent

Self
07.2022 - 10.2022
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Applied effective time management techniques to meet tight deadlines.
  • Identified issues, analyzed information and provided solutions to problems.
  • Excellent communication skills, both verbal and written.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Document Review Specialist

Omni Interactions, Inc.
02.2022 - 07.2022
  • Conducted comprehensive review and coordination of financial and federal documents to support California's Temporary Covid-19 Housing Relief Project, ensuring accuracy and adherence to state regulations
  • Maintained stringent quality control over document grammar, formatting, and completion, upholding the integrity of State Regulated Forms
  • Identified and flagged inconsistencies in uploaded documents to prevent forgery and fraud, facilitating correct distribution for departmental handling
  • Analyzed data from documents to identify discrepancies or errors
  • Advised clients on document compliance requirements

Stay at Home Parent

Self
09.2003 - 02.2022
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked well in a team setting, providing support and guidance.

Education

Diploma of Education - Health Insurance Billing & Coding

Florida Career College

Associate of Science - Health Science

Ultimate Medical Academy

Skills

  • Customer service
  • Verbal and written communication
  • Critical thinking
  • Microsoft office
  • Multitasking and organization
  • Active listening
  • Empathy
  • Time management
  • Adaptability and flexibility
  • Member account management

Timeline

Online Personal Shopper

Walmart
07.2024 - 01.2025

Care & Support Advocate

Hyatt Hotels & Resorts
10.2022 - 10.2024

Stay at Home Parent

Self
07.2022 - 10.2022

Document Review Specialist

Omni Interactions, Inc.
02.2022 - 07.2022

Stay at Home Parent

Self
09.2003 - 02.2022

Diploma of Education - Health Insurance Billing & Coding

Florida Career College

Associate of Science - Health Science

Ultimate Medical Academy
Rebecca Hall