Rebecca Hall
Cincinnati,Ohio
Summary
Accomplished Workers' Compensation Claims Manager with a proven track record at Vensure Employer Solutions/OneSource Employee Mgt, specializing in legal compliance and claims management. Demonstrated ability to foster relationships and collaborate effectively, achieving significant improvements in process efficiencies and customer satisfaction. Known for adaptability, reliability, and a strong focus on achieving results through teamwork.
Overview
23
23
years of professional experience
Work History
Workers' Compensation Claims Manager
Vensure Employer Solutions/OneSource Employee Mgt
02.2017 - Current
- Manage medical and indemnity claims.
- Performed evaluations and fostered strong relationships with employees
- Liaison communication with clients, claimants, attorneys and providers.
- Evaluated data, identified trends and collaborated with Loss Control to help reduce noticeable trends.
- Evaluate monetary reserves, settlement agreements, litigation and suspension.
- Manages claims efficiently to reduce time away from work. Utilized return to work programs.
- Communication with in-house counsel to create effective defense as needed.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines. Met state and federal guidelines to maintain a high audit standing.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Foodline Leader
Meijer
05.2015 - 02.2017
- Collaborated with management to develop strategies for continuous improvement in production processes.
- Prepared staff schedules according to business forecast and maintained focus on wage control productivity standards and guest service scores.
- Collaborated with other departments to resolve operational bottlenecks that hindered overall productivity levels within the establishment.
- Listened to and understood concerns and issues raised by food line members and guests.
Assistant Manager
Sams Club
06.2002 - 05.2015
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Bachelor of Arts - Psychology
University of Cincinnati
Cincinnati, Ohio05-2004
Skills
- Legal compliance
- Workers' compensation
- Financial acumen
- Claims management expertise
- Investigative skills
- Training and guidance
- Relationship building
- Teamwork and collaboration
- Adaptability and flexibility
- Reliability
- Interpersonal skills
Timeline
Workers' Compensation Claims Manager
Vensure Employer Solutions/OneSource Employee Mgt
02.2017 - Current
Foodline Leader
Meijer
05.2015 - 02.2017
Assistant Manager
Sams Club
06.2002 - 05.2015
Bachelor of Arts - Psychology
University of Cincinnati
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