Rebecca Hall
Grove City,OH
Summary
Motivated Team Lead experienced in delivering high-quality products under tight schedules. Developed and managed strong teams through proactive training and effective issue management. Focused on enhancing employee skills and fostering collaboration to achieve demanding targets.
Overview
19
19
years of professional experience
Work History
Team Lead
Franklin County Auditor's Office
Columbus, OH
11.2006 - 10.2025
- Led the Franklin County Auditor's Office Homestead Division through the daily processing of applications for the senior property tax reduction program.
- Reviewed audit files for accuracy and compliance with county procedures.
- Trained team members on office systems, records handling, and service standards.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Produced thorough, accurate and timely reports of project activities.
- Resolved customer questions about property records, taxes, and assessment updates.
Education
Grove City High School
Grove City, OHSkills
- Property tax administration
- Audit file review
- Compliance review
- Report preparation
- Records management
- Documentation and reporting
- Quality control
- Customer service
- Problem resolution
- Clear communication
- Client communication
- Attention to detail
- Teamwork and collaboration
- Task delegation
- Employee training
- Overseeing daily activities
- Problem-solving
- Customer focus
References
References available upon request.
Timeline
Team Lead
Franklin County Auditor's Office
11.2006 - 10.2025
Grove City High School