Rebecca Halverson
Boscobel,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Retail Banking Representative
Peoples State Bank
Prairie Du Chien, WI
09.2023 - Current
- Provide customer service and support to retail banking customers in person, over the phone, and via email.
Senior Property Manager
Madison Property Management
Madison , WI
09.2010 - 05.2022
- Developed and implemented policies, procedures and systems to ensure efficient management of properties.
- Negotiated contracts with vendors for the maintenance of properties.
- Created budgets and monitored expenses related to managing properties.
- Conducted regular inspections of managed properties to identify any issues requiring attention.
- Ensured all tenants adhered to rental agreements, lease terms, and applicable laws.
- Resolved tenant complaints in a timely manner.
- Maintained relationships with tenants by providing excellent customer service and responding promptly to inquiries or concerns.
- Coordinated necessary repairs or renovations with contractors as needed.
- Prepared reports on the condition of managed properties for owners or investors.
- Screened potential tenants through background checks, credit reports, references.
- Drafted leases and other legal documents associated with renting out properties.
- Monitored compliance with health and safety regulations at all managed properties.
- Collaborated with attorneys regarding legal matters involving the ownership or leasing of property.
- Performed periodic reviews of existing leases for accuracy and completeness.
- Scheduled regular meetings with property owners and investors to discuss performance metrics such as occupancy rate, income generated from rentals.
- Ensured that all required insurance policies were in place for each managed property.
- Maintained property by resolving tenant complaints and enforcing rules of occupancy.
- Enforced occupancy policies and procedures by confronting violators and taking corrective action.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Head Leasing Agent
Regency Property Management
Verona, WI
06.2009 - 09.2010
- Advised prospective tenants on rental policies and procedures.
- Assisted in the development of marketing materials to promote properties.
- Conducted market research to identify competitive rates for leasing units.
- Developed and implemented strategies to attract potential tenants.
- Ensured compliance with applicable laws, regulations and safety standards.
- Facilitated the negotiation process between tenants and landlords.
- Handled customer inquiries regarding available units, pricing, amenities.
- Inspected vacant units to ensure they were ready for move-in.
- Maintained up-to-date records of all leases and rental agreements.
- Managed day-to-day operations of the leasing office including staff scheduling.
- Monitored lease expirations to ensure timely renewals or vacancy notices.
- Negotiated terms of renewal leases with existing tenants.
- Processed applications from prospective tenants including background checks.
- Provided excellent customer service to current and potential tenants.
- Responded promptly to tenant complaints or requests for maintenance services.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Maintained tenant relations with regular tenant visits and phone calls.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Contacted and followed up with tenants on renewal notices.
- Conducted background checks on applicants.
Education
Massage Therapy
Blue Sky School of Massage
Madison WI05-2005
Liberal Studies
Madison Area Technical College
Madison, WISkills
- Risk management understanding
- Client Confidentiality
- Customer financing
- Customer Service
- Fraud Detection
- Vault Monitoring
- Account Security
- Currency Exchange
- Reliable and Responsible
- Relationship Building
Certification
- Dealing with difficult people course and other Fred Pyror Courses through Madison Property Management.
- Accredited Residential Manager course
Accomplishments
- Star Customer Service Rep of the year.
References
References available upon request.
Timeline
Retail Banking Representative
Peoples State Bank
09.2023 - Current
Senior Property Manager
Madison Property Management
09.2010 - 05.2022
Head Leasing Agent
Regency Property Management
06.2009 - 09.2010
Massage Therapy
Blue Sky School of Massage
Liberal Studies
Madison Area Technical College
- Dealing with difficult people course and other Fred Pyror Courses through Madison Property Management.
- Accredited Residential Manager course
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