Bible study
Rebecca Wilmington
Elkton,MD
Summary
Dynamic Sales Support Manager with a proven track record of spearheading innovative solutions, enhancing customer satisfaction, and increasing team productivity. Expert in data analytics and sales training, significantly contributing to strategic planning and operational efficiency.
Overview
17
17
years of professional experience
Work History
Sales Support Manager
IKO Industries
04.2021 - Current
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Developed solutions to sales challenges and maximized business opportunities.
- Provide support to 130 field sales members
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated cross-functionally with headquarters, regional and other teams in North America to maintain consistent message and experience.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Director, Sales & Operations Management
Dumont Parts
07.2019 - 10.2020
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Reduced operational risks while organizing data to forecast performance trends.
- Oversaw approximately 30 contracts that required profitability reporting to owners
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to C-suite leadership with great detail.
Sales Support Analyst
IKO Industries
03.2008 - 06.2019
- Delivered key metrics for sales, credit, and warranties to drive success of business.
- Gathered, organized and analyzed data, resolved discrepancies, and modeled information.
- Produced scheduled and approximately 4 ad hoc reports daily using internal programs and Microsoft Excel.
- Created and maintained 20 monthly dashboards
- Produced 75 territory review documents semi-annually and led the implementation of a reporting database to automate and improve efficiency of review process.
- Developed accurate sales forecasts by analyzing sales feedback and wrote reports for senior leadership.
- Developed tools and processes to help improve operational efficiency and enhance sales team productivity.
- Drove adoption of new commercial resources through end user education, training and onboarding.
- Developed written documents and reports related to programs and operations.
Education
MBA - Strategic Leadership
05-2017
Bachelor of Arts - Business Administration And Management
05-2009
Associate of Science - Industrial Engineering
05.2006
Skills
- Account Management
- Sales Training
- Salesforce CRM
- Sales processes
- Data Analytics
- Cross-Functional Communication
- Sales Reporting
Accomplishments
- Elected by to Cecil County Govementment, Cecil County Council in 2022. Currently serving alongside full-time employment.
- Ex-facto member of Cecil County Planning Commission and Cecil County Parks and Recreation
- Professionally supervise a team of 4 staff members.
- Achieved increased efficiencies and decreased processing delays by introducing quoting application for Sales utilizing Salesforce. Successfully implemented continued improvements for finance reporting functions and information accessibility.
- Designed and launched the SPROM (Special Promotions) application through Salesforce to track and manage fund use for customer co-op funds. Enabling leadership better visibility of budget and spend.
- Serve as Business Process Owner and Subject Matter Expert on various projects related to data management and analysis, workforce development, and pricing, contract, and deals system.
- Implementation of BUILD learning and development program for new sales team members along with online training portal for employee development.
Interests
Gardening and home making
Nuclear Energy
Local and state politics
Economic development with a focus on affordable housing and workforce development
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