Rebecca Hammack
Jasper
Summary
Dynamic Medical Billing and Collections Specialist with proven expertise at Dr. Daryl G. Custred in claims processing and insurance verification. Adept at conflict resolution and patient billing assistance, I excel in enhancing operational efficiency and ensuring compliance with HIPAA regulations, contributing to improved revenue cycle management.
Overview
24
24
years of professional experience
Work History
Medical Billing and Collections Specialist/Receptionist
Dr. Daryl G. Custred
05.2019 - 09.2025
- Assisted in processing medical claims using billing software and electronic health records systems.
- Supported collections efforts by verifying patient information and insurance coverage details.
- Maintained organized documentation of billing inquiries and resolutions for efficient follow-up.
- Collaborated with healthcare providers to resolve discrepancies in patient accounts and billing statements.
- Scheduling appointments, answering the phone, creating new patient charts, filing charts, making bank deposits, selling glasses, placing contact orders, closing out the office financial reporting daily, adjusting glasses for patients when needed. Sending all bank statements to accountant monthly. Helping with anything else in the office that it takes to close the office on a daily.
Legal Assistant
Stephens & Stephens, LLC
07.2017 - 05.2019
- Prepare legal documents daily.
- Answer the phone.
- Assist with clients problems.
- Take payments, make daily deposits, send monthly statements, pay all firm bills, complete bookkeeping.
- Key time on clients billing.
Office Manager/Bookkeeper
Son's Supermarket Inc.
01.2014 - 04.2017
- Managed 11 cashiers and 4 office employees.
- Managed Grocery store when owner's was on vacation or out.
- Hired employees and disciplined as needed.
- Interviewed and trained new office employees.
- Oversaw daily office operations, ensuring efficient workflow.
- Managed WIC program, Money order and BCA Money training, to insure all procedures was followed.
- Sent statements every 1st of the month to customers, paid most of the stores bills. Reconciled sales tax every month on all accounts. Paid quarterly taxes. Balanced all checkbooks, made deposits, count down cashier drawers and also daily pulls.
- Coordinated scheduling of employees every week with union rules involved. Scheduling for office employee's monthly.
Teller/CSR
First Bank of Jasper
08.2006 - 12.2014
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assisted customers in account inquiries, providing exceptional service to enhance client satisfaction.
- Maintained accurate cash drawer balance, reducing discrepancies through diligent monitoring and reconciliation.
- Trained new tellers on procedures and best practices to ensure operational consistency and efficiency.
- Assist with money purchases from vault.
Teller/CSR, Sales
Citifinancial
11.2004 - 11.2005
- Processed customer transactions accurately and efficiently.
- Managed cash drawer, maintaining balanced accounts and identifying discrepancies.
- Answer phone.
- Process loans.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Administrative Assistant
Perc Engineering
11.2004 - 11.2005
- Assistant to manager.
- Collect time books and key time.
- Anything else needed to help and close out daily.
Teller
First National Bank
05.2001 - 11.2004
- Processed customer transactions accurately and efficiently, enhancing overall service delivery.
- Assisted customers with account inquiries and resolved issues promptly to ensure satisfaction.
- Maintained cash drawer integrity through regular balancing and reconciliation of daily transactions.
- Implemented best practices for cash handling and security protocols to minimize risk.
Education
No Degree - Law & Banking
Bevill State Community College
Jasper, AL01-2007
High School Diploma -
T. W. Martin High School
Goodsprings, AL05-2000
Skills
- Medical billing software proficiency
- Claims processing proficiency
- HIPAA compliance
- Insurance verification
- Conflict resolution
- Data entry efficiency
- Accounts receivable management
- Patient billing assistance
- Medical billing
- Customer service
- Problem-solving
- Time management
- Multitasking
- Decision-making
- Billing and invoicing
Timeline
Medical Billing and Collections Specialist/Receptionist
Dr. Daryl G. Custred
05.2019 - 09.2025
Legal Assistant
Stephens & Stephens, LLC
07.2017 - 05.2019
Office Manager/Bookkeeper
Son's Supermarket Inc.
01.2014 - 04.2017
Teller/CSR
First Bank of Jasper
08.2006 - 12.2014
Teller/CSR, Sales
Citifinancial
11.2004 - 11.2005
Administrative Assistant
Perc Engineering
11.2004 - 11.2005
Teller
First National Bank
05.2001 - 11.2004
No Degree - Law & Banking
Bevill State Community College
High School Diploma -
T. W. Martin High School
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