Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Rebecca Hancharik

Garrettsville

Summary

Dynamic Medical Secretary with extensive experience at Stephen D. Helper, M.D., excelling in patient scheduling and medical records management. Proven ability to enhance office efficiency and patient satisfaction through exceptional customer service and adherence to HIPAA regulations. Strong organizational skills and critical thinking contribute to streamlined operations and improved patient care.

Overview

21
21
years of professional experience

Work History

Medical Secretary

Stephen D. Helper, M.D.
06.2014 - Current
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Registered new patients in electronic medical records prior to appointment scheduling.
  • Supported office staff and operational requirements with administrative tasks.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
  • Enhanced office productivity by handling high volume of callers per day.
  • Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
  • Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
  • Maintained current and accurate medical records for patients.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
  • Supported physicians in delivering optimal care by accurately transcribing medical orders and maintaining up-to-date documentation.
  • Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
  • Reduced wait times for patients by effectively coordinating lab tests, imaging studies, and consultations with other healthcare providers.
  • Contributed to the reduction of no-shows by sending appointment reminders via phone or email as per patient preferences.
  • Facilitated new patient prescriptions, refills and prescription pre-authorizations.
  • Facilitated timely referrals to specialists by obtaining necessary authorizations from insurance companies.
  • Boosted patient retention by providing exceptional customer service and building rapport with each individual.
  • Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
  • Expedited prescription refills for patients using electronic prescriptions systems while adhering to applicable regulations.
  • Ensured patient confidentiality and privacy were maintained with meticulous record-keeping and adherence to HIPAA regulations.
  • Supported healthcare staff with accurate transcription of medical reports, improving clarity of patient records.
  • Facilitated communication between patients and healthcare providers, ensuring questions and concerns were promptly addressed.
  • Improved patient flow and reduced wait times with effective appointment scheduling.
  • Increased efficiency in patient scheduling by implementing new electronic appointment system.
  • Improved office ambiance and patient comfort by overseeing maintenance of clean and organized patient waiting area.
  • Enhanced patient satisfaction by providing empathetic and clear communication regarding procedures and policies.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Processed medical insurance claims and payments.
  • Assisted with medical coding and billing tasks.

Health Unit Coordinator

Cleveland Clinic Hillcrest Hospital
06.2004 - 06.2014
  • Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
  • Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
  • Assembled and maintained patient medical records and other documents related to patient care.
  • Assisted with processing patient admissions, transfers and discharges.
  • Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
  • Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
  • Responded to patient call lights to expedite appropriate follow-through.
  • Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
  • Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
  • Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
  • Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
  • Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
  • Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
  • Provided concierge service to assist patients and families and direct them to available resources.
  • Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
  • Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
  • Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
  • Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
  • Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
  • Reduced wait times for patients by effectively managing patient flow within the health unit.
  • Assisted in the development and implementation of policies and procedures to enhance overall health unit operations.
  • Aided physicians'' workflow efficiency by accurately transcribing orders into appropriate systems.
  • Provided care 75-patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.
  • Increased department efficiency by organizing and maintaining stock of medical supplies, ensuring readiness for patient care needs.
  • Facilitated timely response to patient emergencies by coordinating with nursing staff and ensuring immediate communication with medical personnel.
  • Coordinated continuing education opportunities for healthcare team, ensuring up-to-date practices and compliance with current healthcare standards.
  • Facilitated supportive environment for patients and visitors, addressing inquiries and directing them to appropriate departments.
  • Enhanced inter-departmental communication by serving as liaison between health unit and other hospital departments, ensuring cohesive patient care.
  • Streamlined patient admission process, significantly reducing wait times by meticulously organizing and updating patient records.
  • Supported patient discharge process, ensuring timely and organized transition from hospital to home care or rehabilitation facilities.
  • Enhanced patient experience by providing empathetic support and guidance throughout their stay, addressing concerns and facilitating services.
  • Reduced administrative burden on nurses and doctors by taking on additional clerical tasks, allowing more focus on patient care.
  • Fostered culture of safety and cleanliness by overseeing regular maintenance and sanitation of unit, contributing to infection control.
  • Communicated with patients, ensuring that medical information was kept private.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Education

No Degree - Business

Lakeland Community College
Willoughby, OH

Skills

  • Medical terminology
  • Clinical support
  • Customer service
  • Patient scheduling
  • Strong organizational skills
  • Patient confidentiality adherence
  • Telephone customer support
  • Critical thinking
  • Patient check-in
  • Medical records management
  • Professional telephone etiquette
  • HIPAA compliance
  • Electronic recordkeeping
  • Payment collection
  • Insurance verification
  • EMR updating
  • Patient scheduling proficiency
  • Medical coding basics
  • HIPAA
  • Adaptable to change
  • ICD-10 coding
  • Electronic health records
  • Appointment coordination
  • Healthcare billing
  • Current procedural terminology (CPT)
  • Patient service management
  • Phone reception
  • Patient appointment coordination
  • Test result tracking
  • Office reception
  • Insurance authorization management
  • Billing support
  • Time management
  • Clerical support
  • Computer proficiency
  • Appointment setting
  • Collaboration and teamwork
  • Payment scheduling and collection
  • Organization and time management
  • Appointment scheduling
  • Prescription refills
  • Patient referral
  • Office coordination
  • Scheduling tests and procedures
  • Administrative support
  • Cash handling
  • Calendar and appointment management
  • Problem-solving
  • Patient health information Access
  • Medical records verification
  • Epic systems

Interests

Sports

Quilting

Timeline

Medical Secretary

Stephen D. Helper, M.D.
06.2014 - Current

Health Unit Coordinator

Cleveland Clinic Hillcrest Hospital
06.2004 - 06.2014

No Degree - Business

Lakeland Community College

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Rebecca Hancharik