Rebecca Haney
Spokane,USA
Summary
I am independent, energetic, organized, dependable, hardworking, compassionate team member. I have 13 years' experience working in an office setting as administrative assistant, receptionist, medical office assistant, scheduler. I am seeking a full-time position where I can utilize my education, skills, experience, and knowledge in becoming an added asset and creating a long-term future for myself. Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds and educationally diverse populations. Experienced and proficient in Microsoft Office Suite (Excel, Word, Outlook) EPIC. Prompt, dependable and accountable. Controlled and responded to incoming and outgoing correspondence: determining priority, establishing suspense dates, referring to a supervisor or appropriate coworker, and following up to ensure suspense dates are met. Provides information and assistance to the public and employees and supervisors based on interpretation of regulations and rules. Provided administrative support to the clients; HR (Human Resources) and Management section. Prepared, reviewed, and submitted written and oral reports regarding programs for clients. Demonstrated ability to remain flexible in an environment of changing priorities and team building skills. Earns others' trust and respect through consistent honesty and professionalism in all interactions, maintaining confidentiality when appropriate.
Resourceful Utilization Management Specialist known for high productivity and efficient task completion. Skilled in medical coding, healthcare regulations compliance, and patient advocacy. Excel in communication, problem-solving, and teamwork to ensure optimal service delivery and patient care coordination.
Overview
16
16
years of professional experience
Work History
Utilization Management Specialist
Pioneer Human Services
Spokane, WA
12.2023 - Current
- Company Overview: Utilization Management Specialist - Spokane Regional Stabilization Center
- Conducts utilization management reviews for authorization for inpatient treatment (prospective, concurrent, and retrospective) to ensure medical necessity and compliance with policy and standards of care.
- Applies clinical expertise and evidence-based criteria to make determinations and consults with physician advisors as needed.
- Collaborates with interdisciplinary teams, case management, and other departments to facilitate transitions of care and resolve issues.
- Utilization Management Specialist - Spokane Regional Stabilization Center
Patient Care Coordinator
Providence Medical Health Group
Spokane, WA
04.2023 - 03.2025
- Company Overview: Providence Holy Family
- Provide various receptionist and skilled clerical duties supporting the PMG clinics.
- This position is responsible for scheduling patients, obtaining necessary documentation, and coordinating aspects of patient care to ensure continuity of care.
- Position performs prior authorizations when necessary.
- Performs all duties in a manner which promotes team concept and reflects the mission and values of Providence Medical Group.
- Collect co-pays and other payments as needed.
- Schedule appointments and referrals.
- Document notes for conversations with patients, explain procedures for virtual appointments and appointments.
- Assist with insurance authorizations and other tasks as needed.
- Clarifies and/or collects any missing information and follows up with the clinic.
- Exceptional customer service and time management skills, ability to communicate with a diverse age and ethnic population, attention to detail, knowledge of medical terminology plus the ability to problem solve within the scope of the position's responsibilities.
- Providence Holy Family
Administrative Assistant 3
Washington State Department of Corrections
Airway Heights, WA
10.2022 - 02.2023
- Company Overview: Health Services Unit
- As the administrative assistant 3 provided support to the Nurse Manager and assists RN3's and other Health Supervisors as needed in the edit/revise the Medical Duty Officer Binders.
- Maintain various manuals used by the Health Services Unit.
- Maintain CPR/CEU records for nursing staff.
- Schedule, document, and track the status of mandatory training for nursing staff and support staff.
- Under the direction of the RN4, perform duties associated with the 24/7 nursing schedule.
- Providing confidential administrative support to Nursing leadership and Health Services supervisors and managers as needed to support the AHCC Health Services' mission to provide incarcerated patients with medical, dental, and mental health services in accordance with the Offender Health Plan.
- This position is also responsible for facilitating 24/7 nursing scheduling by preparing the monthly nursing schedule, pre-scheduling overtime, coordinating on-call and agency nurses to ensure adequate staffing coverage for all shifts.
- As the Nursing Roster Manager - Scheduling.
- Input master nursing schedule for the year, track receipt of leave slips, unscheduled leave, etc.
- Type nursing schedule change notices.
- Post voluntary sign-up sheet and maintain seniority list regarding mandatory overtime.
- Contact nursing staff and agency nursing services to coordinate staffing.
- Provide technical guidance for staff in using computer applications such as Word, Excel, email, etc.
- Health Services Unit
Administrative Assistant
The Healing Lodge of the Seven Nations via Temp Agencies
Spokane Valley, WA
03.2022 - 09.2022
- Managed incoming telephone calls, visitors, and vendors and directs to appropriate personnel or department in accordance with company policy.
- Provided administrative support to the Executive Team staff.
- Maintain security and employee/resident confidentiality by following procedures covering this policy.
- Received and distributed incoming faxes, and special delivery mail/packages, correspondence as requested by the Administration staff.
- Complete clerical assignments, including filing, in a timely and efficient manner.
- Creating Archive system of past and current board meetings in an electronic files system.
- This includes preparing current meeting minutes and creating monthly board chronicles, along with archiving the past documents and hard copy files for the Board of Directors meetings from 1993 to current, utilize MS Outlook, Word, Excel and PowerPoint as needed.
Patient Access Representative
MultiCare Health System
Spokane, WA
07.2021 - 02.2022
- Using Epic program, provided customer service for inbound calls and outbound calls for the Behavioral Health providers and patients.
- Answer phone calls: Check-in existing patients and verify their information.
- Collect co-pays and other payments as needed.
- Schedule appointments, tests and referrals.
- Document notes for conversations with patients, explain procedures for virtual appointments and appointments.
- Assist with insurance authorizations and other tasks as needed.
- Clarifies and/or collects any missing information and follows up with the clinic.
- Exceptional customer service and time management skills, ability to communicate with a diverse age and ethnic population, attention to detail, knowledge of medical terminology plus the ability to problem solve within the scope of the position's responsibilities.
Deputy Court Clerk
Spokane County Superior Court
Spokane, WA
09.2017 - 11.2021
- Spokane County files over 1,000,000 pages of paper a month that is generated from the public.
- Journalize proceedings of trials, hearings and orders; receives and files pleading and verdicts; authenticates legal documents by certification or transcription; files all issues of law including depositions, venues and subpoenas.
- Marks, numbers, lists and records status of exhibits and ensures safekeeping of exhibits.
- Records proceedings by running a tape recorder.
- Reviews petitions, applications, affidavits, oaths and court orders prior to issuance of writs, subpoenas, letters testamentary and arrest warrants, verifying the accuracy and completeness of legal documents.
- Identifies inconsistency with statutes and provides technical information to customers for compliance.
- Files dockets within statutory limits.
- Prepares all legal documents, verifies and reports to all agencies.
- Working at the Customer Service Counter for all citizens of Spokane County explaining Laws, policies, procedures.
- Answering the phone to the clerk's office.
- Represents the County Clerk as a Deputy Court Clerk for Superior Court Judge/Commissioner in dealing with the public and performs customer service duties at the front counter in the County Clerk's office.
- Enters critical data into statewide database system Odyssey.
- Court Clerks in the County Clerk's office enter all court proceedings (hearing and trial codes) and resolution (decision) of cases by the court into Odyssey.
- Scan signed documents to counselors and Mental Health Facilities.
- May administer oaths, call jurors, research instructions, log witnesses and juror time for pay.
- Clerk Trainer for: Civil Commitment/ Mental Health and Family Law; Domestic Violence/Anti-Harassment; and Guardianship.
- Have trained over six clerks in the past year. These trainees have become hired permanent clerks at Spokane County Superior Court.
Medical Receptionist/Assistant
AMCE Physicians Group
Hooper, UT
06.2015 - 06.2021
- Provide professional medical assistants and reception duties to several clinics; recording vitals, tending to claimants, copying/faxing medical records, assisting physician with examinations/patient validation.
- Opening/Closing the clinics, ensuring the clinics are useful for physicians and presentable to clients of clinics where assigned.
Rehabilitation Technician
Washington State Department of Vocational Rehabilitation
Kelso, WA
04.2009 - 01.2015
- Coordinated dispersal of transferable equipment, monitored inventory in 14 Field Offices.
- Maintained administrative fiscal records used STARS system to process Authorizations for Payment.
- Maintained agency owned vehicle/equipment data and the maintenance schedule.
- Lead person in answering main phone lines, provided customer service as needed from the public and ordered office supplies.
- Coordinated telecommunication services or repairs, worked with Scan access reports for distribution and retention.
- Completed special projects assigned by the Area Manager, Program Manager and Human Resources Consultant 2.
- Knowledge of and experience with preparing documents, track and maintaining files, managing calendars for meetings and training including travel arrangements and maintenance, payroll, purchasing/procurements.
- Reception and administrative duties as needed for all 14-field offices.
- Ability to multitask be organized, heavy client interaction reception duties answering telephone, meeting/ greeting multiple clients.
- Conducted individual and group interviews; Assisted with recommendations for treatment, training, and referrals to appropriate programs.
- Performed personal history investigations through service agencies, law enforcement, families, teachers, and employers.
- Prepared, reviewed, and submitted written and oral reports.
- Reviewed, evaluating, and assessed applications for completeness, accuracy, and adherence to established departmental policy, procedure, state laws, regulations, and other credentialing requirements necessary in collecting eligibility information.
- Organized data for analysis and decision-making.
- Assisted with monitoring client progress.
- Processed authorizations for purchase and issues payments, Posted documents and computer accounting entries; Accounts payable, procurement's and revenue, accounts receivable, bank reconciliations, reviewed documents.
Education
Bachelors of Liberal Arts - Human Services
The Evergreen State College
Olympia, WA01.2005
Associate of Arts -
Centralia College
Centralia, WA01.2003
Skills
- Prior authorization
- Clinical documentation
- Interdisciplinary collaboration
- EPIC charting
- Insurance verification
- Customer service
- Effective communication
- Attention to detail
- Problem solving
- Patient care coordination
Timeline
Utilization Management Specialist
Pioneer Human Services
12.2023 - Current
Patient Care Coordinator
Providence Medical Health Group
04.2023 - 03.2025
Administrative Assistant 3
Washington State Department of Corrections
10.2022 - 02.2023
Administrative Assistant
The Healing Lodge of the Seven Nations via Temp Agencies
03.2022 - 09.2022
Patient Access Representative
MultiCare Health System
07.2021 - 02.2022
Deputy Court Clerk
Spokane County Superior Court
09.2017 - 11.2021
Medical Receptionist/Assistant
AMCE Physicians Group
06.2015 - 06.2021
Rehabilitation Technician
Washington State Department of Vocational Rehabilitation
04.2009 - 01.2015
Bachelors of Liberal Arts - Human Services
The Evergreen State College
Associate of Arts -
Centralia College