Rebecca Hansen
Breckenridge,MI
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and support through phone, email and chat. Resourceful problem solver who can remain calm in stressful situations and effectively assisting a variety of customers.
Overview
3
3
years of professional experience
Work History
Office Receptionist
Krapohl Ford Lincoln Mercury
2023.05 - Current
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed multiple tasks and met time-sensitive deadlines
- Provided clerical support to company employees by copying, faxing, and filing documents.
GM Clerk
Kroger
2022.09 - 2023.05
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Interacted with customers by phone and in-person to provide information.
- Produced high-quality communications for internal and external use.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Greeted customers and directed to requested products.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate
Front Office Receptionist
River Ridge Family Campground
2021.02 - 2022.09
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Picking Associate
Meijer
2020.08 - 2021.02
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Reviewed customer orders closely to locate desired items.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Education
High School Diploma -
Vestaburg Community High School
Vestaburg, MI05.2020
Skills
- Reception Desk Management
- Call Answering and Routing
- Organizational Skills
- Communication
- Time Management
- Problem Solving
- Active Listening
Timeline
Office Receptionist
Krapohl Ford Lincoln Mercury
2023.05 - Current
GM Clerk
Kroger
2022.09 - 2023.05
Front Office Receptionist
River Ridge Family Campground
2021.02 - 2022.09
Picking Associate
Meijer
2020.08 - 2021.02
High School Diploma -
Vestaburg Community High School
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