Rebecca Hardin

• Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
• Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
• Verified quantity and description of materials received by checking merchandise against packing list.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Prepared orders for shipment by systematically picking, packing and labeling merchandise.
• Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Implemented and developed customer service training processes.
• Trained new personnel regarding company operations, policies and services.

This was a call center located in Orlando, FL but provided appointments and

customer service for their physicians.

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Developed and maintained relationships with customers and suppliers through account development.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
• Managed budget implementations, employee reviews, training, schedules and contract negotiations.