Rebecca Harvey

• Completed follow-up for missing/updated information from stakeholders (patients, healthcare providers, pharmacies, etc.), including data entry processing, documentation, and safety reporting per program guidelines.
• Ensure document/data processing, data corrections and all communication are documented
  accurately, concisely and in a timely manner
• Identify any areas that are potentially troublesome and follow up with the stakeholder to ensure
  that issue is resolved.
• Identify and escalate priority issues or suspected noncompliance event to assigned manager or
  designee.
• Improved client satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Mentored junior staff, providing guidance on best practices and professional development.
• Collaborated with cross-functional teams to streamline workflows and optimize project outcomes.

• Created, maintained and updated filing systems for paper and electronic documents.
• Updated reports, managed accounts, and generated reports for company database.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Controlled finances to lower costs and keep business operating within budget.
• Designed and implemented advertising and public relations activities.
• Pre-screened resumes prior to sending to corporate hiring manger

• Oriented and trained new staff on proper procedures and policies..
• Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
• Managed master calendar and scheduled appointments for six providers based on optimal patient loads and clinician availability.
• Completed skilled administrative work to support all office staff and operational requirements.
• Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.

Team lead responsibilities included but were not limited to:

• Worked with team members to improve performance and implement training updates.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Prepared detailed on updates to project specifications, progress, identified conflicts and team activities.
• Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
• Consistently exceeded quotas for retention of customers, customer satisfaction and revenue per call.
• Verified timekeeping records and handled any discrepancies with employees.
• Processed timecards and payroll data for team of employees.