Rebecca Hayes
Cincinnati,OH
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs.
Overview
3
3
years of professional experience
Work History
Patient Access Associate
TriHealth Bethesda North Hospital
08.2022 - Current
- Providing excellent customer service by promptly answering patient inquiries.
- Delivered support to medical staff in completion of patient paperwork.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Corrected and updated Inpatient and Observation orders.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Organized patient records and database to facilitate information storage and retrieval.
Insurance Follow-Up Representative
Ensemble Health Partners
08.2020 - 08.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved claims delays and denials on patient accounts.
Education
Bachelor of Science - Radiologic Technology
Northern Kentucky University
Newport, KY05.2027
Associates Degree of Education - Early Childhood Education
University of Cincinnati Clermont College
Batavia, OH05.2022
Skills
- Healthcare software expertise
- Patient registration
- Registration and Admissions
- Customer Service
- Patient Check-In
- Medical Terminology
- Phone and Email Etiquette
- Appointment scheduling
- Computer literacy
- Records management
- Administrative support
- Professional demeanor
Timeline
Patient Access Associate
TriHealth Bethesda North Hospital
08.2022 - Current
Insurance Follow-Up Representative
Ensemble Health Partners
08.2020 - 08.2022
Bachelor of Science - Radiologic Technology
Northern Kentucky University
Associates Degree of Education - Early Childhood Education
University of Cincinnati Clermont College
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