Rebecca Heffner
Charlotte,NC
Summary
Hardworking Registered Nurse committed to delivering successful patient care through effective education and counseling, ranging from disease prevention and management to end-of -life care.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Nurse Coach/Population Health Management
Peak Health
11.2025 - Current
- Manage employee wellness program with goal to improve health outcomes for participants and reduce healthcare costs for clients
- Collect data such as lab results, vital signs and biometrics
- Facilitated sessions to inform participants on effective health behavior changes
- Collect data such as lab results, vital signs and biometrics
Registered Nurse, Behavioral Health Charlotte
Atrium Health
02.2022 - Current
- Supported 20+ providers in outpatient clinic for child/adolescent and adult psychiatric care, addressing conditions like ADHD, bipolar disorder, depression/anxiety, personality disorders, and PTSD.
- Prioritized incoming calls to ensure efficient support for patients in need., close management of medications including controlled substances, work closely with pharmacies/Insurance companies
- Coordinated with crisis line clinicians and behavioral health ED to deliver support and welfare checks for patients in crisis.
- Assess and educate patients on negative side effects of medications and withdrawal, worsening/exacerbation of disorder and much more
Public Health Nurse-School Health Program
Mecklenburg County
04.2023 - 12.2025
- Provide preventative health services and screenings to facilitate optimal population health
- Treat and monitor acute illness and injury and provide education to families/students to facilitate faster recovery
- Managed medications for chronic conditions, including diabetes, seizure disorders, ADHD, and asthma.
- Managed immunization initiatives and ensured health assessment compliance to promote student health
- Coordinated case management for student population, improving health outcomes and connecting families to necessary care and resources
- Refer population to appropriate provider for ongoing care and management
- Develop and manage Emergency Action Plans for students with chronic conditions, like asthma, diabetes, anxiety and seizure disorders
- Respond to emergent public health events and participate in community clinic events, such as Big Shots Clinic, Vision to Learn and Mobile Vaccine Clinics
- Developed and managed Emergency Action Plans for students with chronic conditions to ensure timely interventions and promote safety
Registered Nurse in Inpatient Unit at Aldersgate Facility, PRN
Atrium Health
12.2020 - 06.2022
- Assessed, diagnosed, and implemented care plans for patients in end-of-life stages, ensuring effective symptom management and comfort care
- Provided education to families about care options and provided bereavement support
- Assessed patient conditions and prioritized care plans using clinical judgment and unit protocols.
- Administered medications and treatments while maintaining accuracy, safety, and documentation standards.
- Coordinated interdisciplinary communication to support timely interventions and continuity of care.
Registered Nurse, Atrium Health Virtual Hospital Obs
Atrium Health
03.2020 - 03.2022
- Assess, evaluate, educate and provide remote care, including medication orders and escalation of care for COVID-19 positive pts
- Conducted comprehensive patient assessments to guide individualized nursing interventions and care plans.
- Administered medications and monitored responses, maintaining accuracy with electronic medical records.
- Coordinated interdisciplinary care with physicians, therapists, and case managers to support safe transitions.
Registered Nurse, Mecklenburg Medical Group Coag Clinic
Atrium Health
08.2016 - 03.2020
- Manage dosing of Coumadin and assess INR levels, provide education for patients regarding anticoagulation, including dietary, lifestyle and medication interactions
- Create, manage and educate patients on Lovenox bridges for upcoming procedures
- Collaborate with providers on patient anticoag needs, including management of critical values
Registered Nurse, GYN and Medical Oncology
Atrium Healthcare
07.2014 - 06.2016
- Assessed and evaluated health data for gynecological oncology patients to inform care decisions
- Implemented daily care plans to ensure optimal patient outcomes in pain management, mobility, and medication education
- Coordinated with interdisciplinary staff to enhance patient care delivery, collaborating with physicians, hospice, nurse navigators, and therapy teams
Lead Health Coach
Healthgram
01.2013 - 07.2014
- Promoted to Lead Health Coach of the medical department in less than 6 months of employment- manage and have operational and organizational oversight over all health coaches; hold & lead monthly Disease Management conference calls over 9 other health coaches
- Present disease management and prevention management services and software/reporting capabilities at potential client meetings and existing client quarterly meetings
- Baseline understanding of insurance administration and health plan design, hospital reimbursement practices and rates, precertification and case management
- Telephonic and/or onsite health coaching with our clients’ high-risk members in order to improve chronic condition management and decrease healthcare costs
- Trained in Motivational Interviewing (MI) style of coaching for health behavior change, including goal setting and assessing stage of change
- Implemented wellness programs for clients, delivering both tobacco cessation and weight management training.
- Coaching focused on medication adherence and management of heart disease, kidney disease, pulmonary issues, diabetes, high blood pressure, high cholesterol and chronic back pain
- Delivered targeted health coaching services to largest client, emphasizing medication adherence for diabetic members.
- Created and delivered wellness materials and programs for clients, members, and other clinicians, focusing on MOVE (exercise and activity), FUEL (nutrition), RELAX (stress management and sleep), and MAINTAIN (medication adherence, primary care physician follow-up, smoking cessation, and healthcare utilization).
- Perform and manage on-site screenings for clients, including lipid profile and glucose measurement, blood pressure measurement, and member education
- Provide Lunch & Learn presentations to corporate clients on topics such as, cholesterol, stress management and nutrition
- Organized health fairs and onsite employee stress relief days in collaboration with community health and wellness centers, promoting health awareness and engagement
- Work closely with IT in developing relevant and health related edugames that can be tracked for incentive purposes- online educational modules for members, creating content and post-quiz Q & A following the module to assess material learned by member
- Work with team of people in creating monthly medical clinician tip communications for healthgram staff as well as contribute to our social media dialogue on Twitter (create monthly Twitter chats related to pertinent health topics)
Registered Nurse, Post Surgical
Carolinas Healthcare System
05.2012 - 07.2013
- Delivered nursing care on fast-paced post-surgical floor for bariatric, hernia, head and neck cancer surgeries, and gastrointestinal surgeries; proficient in dressing changes, wound and ostomy care, drain care, trach care, epidurals, and patient-controlled analgesics.
- Collected pertinent data, assessed patient needs and implemented appropriate nursing interventions to achieve positive patient outcomes
- Collected pertinent data, assess patient needs and implement appropriate nursing interventions to achieve positive patient outcomes
- Collaborated with physicians and mid-level providers to ensure timely implementation of patient orders, enhancing care coordination.
- Implemented strict infection control techniques and post-operative standards, including CAUTI prevention, standard contact precautions, and timely initiation of antibiotic therapy, contributing to initiatives for achieving MAGNET status on 5 Tower.
Certified Nurse Aide II
Novant Health
05.2011 - 05.2012
- Collaborated with Registered Nurses to deliver comprehensive care for patient population on Medical-Surgical floor
- Provided patient care, such as baths, ambulation, turning and positioning in bed, catheter care and other activities of daily living to prevent breakdown of skin, infection and DVTs
- Obtained and recorded vitals and blood glucose levels; promptly reported abnormalities to RNs for timely assessment and intervention by healthcare providers
Provider Relations/Health Screening Coordinator
HealthStat, Inc.
10.2004 - 05.2006
- Trained mid-level providers on HealthSTAT program to establish onsite healthcare clinics effectively
- Acted as primary contact between mid-level providers and clients to facilitate communication.
- Trained qualified mid-level providers on HealthSTAT program and model to set up onsite healthcare clinics
- Served as main liaison for mid-level provider and the client
- Executed health risk assessments for clients by coordinating with vendors, setting up health fair equipment, conducting assessments, and compiling comprehensive reports for the client.
- Travel to clinics for initial equipment set up and monthly quality assurance follow-ups
- Presented educational lectures about the implementation process of the HealthSTAT program to employees and upper level management
Education
Bachelors of Science - Nursing RN to BSN
University of North Carolina Wilmington
Wilmington07-2017
No Degree - Integrative Nursing Certificate
University of Minnesota
Online10-2026
Associate of Science - Nursing
Cabarrus College of Health Sciences
Concord, NC05-2012
Bachelor of Arts - Health and Exercise Science, Specialization in Health Promotions
Rowan University
Glassboro, NJ12-2005
Skills
- Care management
- Care coordination
- Medication administration
- Patient care
- Disease management
- Autonomous work
Affiliations
North Carolina Board of Nursing, Registered Nurse since 2012 (Multi-state compact status)
Nurses Service Organization, member since 2025
American College of Lifestyle Medicine since 2026
Certification
- Certificate in Integrative Nursing, 2026
- USI Certificate in Oral Anticoagulation Therapy, 2016
- BLS/CPR certified through American Heart Association
- 6 hours of Diabetes Education through PESI, 2013
- Trained and proficient in EMR software, SNAP, Cerner and EPIC
- Motivational Interviewing: Zero Suicide Training 2022
Timeline
Nurse Coach/Population Health Management
Peak Health
11.2025 - Current
Public Health Nurse-School Health Program
Mecklenburg County
04.2023 - 12.2025
Registered Nurse, Behavioral Health Charlotte
Atrium Health
02.2022 - Current
Registered Nurse in Inpatient Unit at Aldersgate Facility, PRN
Atrium Health
12.2020 - 06.2022
Registered Nurse, Atrium Health Virtual Hospital Obs
Atrium Health
03.2020 - 03.2022
Registered Nurse, Mecklenburg Medical Group Coag Clinic
Atrium Health
08.2016 - 03.2020
Registered Nurse, GYN and Medical Oncology
Atrium Healthcare
07.2014 - 06.2016
Lead Health Coach
Healthgram
01.2013 - 07.2014
Registered Nurse, Post Surgical
Carolinas Healthcare System
05.2012 - 07.2013
Certified Nurse Aide II
Novant Health
05.2011 - 05.2012
Provider Relations/Health Screening Coordinator
HealthStat, Inc.
10.2004 - 05.2006
Bachelor of Arts - Health and Exercise Science, Specialization in Health Promotions
Rowan University
Associate of Science - Nursing
Cabarrus College of Health Sciences
Bachelors of Science - Nursing RN to BSN
University of North Carolina Wilmington
No Degree - Integrative Nursing Certificate
University of Minnesota
Section name
Hospice and Palliative Care of Charlotte Region, Charlotte, NC