Rebecca Helton
Okeechobee,FL
Summary
Resourceful Staff Assistant known for high productivity and efficient task completion. Skilled in administrative support, data management, and scheduling, ensuring smooth office operations. Excel in communication, problem-solving, and time management, contributing to team success through proactive collaboration and organizational skills.
Overview
8
8
years of professional experience
Work History
Staff Assistant
Florida Fish and Wildlife Conservation Commission
Okeechobee, FL
07.2021 - Current
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Created and maintained spreadsheets in Microsoft Excel for record-keeping and reporting.
- Maintained confidentiality of sensitive information and documents.
- Coordinated travel arrangements for staff, including flight and hotel bookings.
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Developed processes to streamline workflow within the office environment.
- Created purchase orders for office supplies in accordance with established policies.
Call Agent
Cherry Communications
Tallahassee, FL
08.2019 - 05.2021
- Completed more than 200 calls per day by following scripts and maintaining good call control.
- Completed and processed paperwork and records with attention to detail to ensure accurate entry of important data in company CRM.
- Managed inbound and outbound calls to collect information for public opinion polls.
- Implemented best practices in fostering exceptional customer care support and satisfying customers.
- Continuously met or exceeded daily service quality and performance scores.
- Consistently met identified team and client performance metrics, goals, and deadlines.
- Used proven techniques to increase survey completion.
- Continuously classified and filed records to keep the system efficient and all information organized.
Sandwich Artist
Subway
Tallahassee, FL
10.2018 - 01.2019
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Operated cash registers to process payments from customers.
- Maintained cleanliness of work area throughout shift.
- Stocked shelves with products and supplies.
- Ensured all menu items were prepared in accordance with health and safety standards.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Followed established procedures for handling money transactions accurately.
- Counted stock every afternoon and documented date in computer database.
Sandwich Artist
The Egg Express
Tallahassee, FL
01.2018 - 10.2018
- Completed customer orders by packaging or traying the prepared food with utensils, napkins, and condiments.
- Took orders and processed payments for dine-in, carry-out, and drive-thru customers.
- Engaged customers in friendly conversations to build loyalty to the restaurant and encourage repeat visits.
- Regularly removed trash, organized tools, and checked the shop's equipment to maintain a neat and safe work area.
Nanny
The Argarwal Family
Tallahassee, FL
11.2016 - 07.2017
- Conducted fun, engaging, and age-appropriate activities.
- Recognized for maintaining a safe environment with children and providing activities that supplemented learning.
- Maintained cleanliness in the kitchen, bedroom, and bathroom areas.
- Ensured client privacy in handling confidential family matters.
- Easily assimilated in households with diverse traditions, routines, and religious/dietary practices.
Education
GED -
Wakulla Adult Education
Crawfordville, FL05-2015
Skills
- Document Control
- Scheduling and Planning
- Expense Tracking
- Data Entry
- File Organization
- Calendar Management
- Professional correspondence
- Travel Arrangements
- Office Administration
- Mail distribution
- Administrative Support
- Office Equipment Troubleshooting
- Administrative duties
- Expense Reporting
- Expert in STMS software
- Multi-Line Phone Systems
- Fast Learner
- Types 72 WPM
Timeline
Staff Assistant
Florida Fish and Wildlife Conservation Commission
07.2021 - Current
Call Agent
Cherry Communications
08.2019 - 05.2021
Sandwich Artist
Subway
10.2018 - 01.2019
Sandwich Artist
The Egg Express
01.2018 - 10.2018
Nanny
The Argarwal Family
11.2016 - 07.2017
GED -
Wakulla Adult Education
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