Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rebecca Herrera

San Francisco,USA

Summary

Experienced with client support, fostering positive relationships and resolving issues efficiently. Utilizes effective communication and problem-solving to ensure client satisfaction. Track record of adaptability and teamwork, driving successful outcomes in fast-paced setting.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Client Services Representative

Colma Animal Hospital
04.2025 - Current
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Assisted in medical examinations.

Client Service Representative

North Peninsula Veterinary Emergency Clinic
04.2024 - 04.2025
  • Collaborated with veterinarians and technicians to ensure seamless communication regarding patient care needs.
  • Collaborated with other departments to develop ways to increase customer satisfaction


  • Managed client inquiries and provided exceptional customer service in high-pressure environments.
  • Triage incoming patients
  • Assist in restraint of cats, dogs and some pocket pets

Veterinary Assistant

Animal Care and Emergency Services, Inc
08.2022 - 05.2023


  • Assisted veterinarians in medical examinations and treatments of animals.
  • Prepared and maintained surgical instruments, ensuring cleanliness and readiness for procedures.
  • Administered medications and vaccinations as directed by veterinary staff.
  • Monitored animal behavior and vital signs during examinations and post-operative recovery.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.

Client Service Representative

Nob Hill Cat Clinic and Hospital
10.2021 - 08.2022


  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
  • Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
  • Assisted in feline restraint

Client Services Supervisor

SF SPCA (Fillmore)
01.2020 - 10.2021
  • Mentored team members in best practices for client engagement and support.
  • Led initiatives to improve operational efficiency within the client services department.
  • Supervised client interactions to ensure high-quality service and satisfaction.
  • Managed escalated client issues, collaborating with various departments to achieve successful resolution.
  • Led a team of Client Services Representatives, ensuring adherence to company policies and procedures.

Education

Veterinary Technology

Penn Foster
09.2025

High School - undefined

Windsor High School
01.2008

Skills

  • Client relations
  • Escalation management
  • Call triage
  • Customer service
  • Teamwork and collaboration
  • Data entry
  • Administrative and office support
  • Complaint resolution
  • Document and records management
  • Calm and professional under pressure
  • Multi-line phone talent
  • Understanding customer needs
  • Professional telephone demeanor
  • Recordkeeping strengths
  • Account updating
  • Customer data confidentiality
  • Call documentation
  • Avimark,Cornerstone,Ezyvet
  • Cleaning and sanitizing
  • Patient restraint
  • Medication administration
  • Appointment scheduling
  • Sample collection
  • Medical record-keeping
  • Emergency care
  • Veterinary terminology
  • Reception duties
  • Urgent care
  • Physical examinations
  • Lab operations
  • Careful restraint
  • Radiology techniques
  • Time management
  • Medical terminology

Certification

  • Driver's License
  • August 2025

Languages

Spanish
Bilingual

Timeline

Client Services Representative

Colma Animal Hospital
04.2025 - Current

Client Service Representative

North Peninsula Veterinary Emergency Clinic
04.2024 - 04.2025

Veterinary Assistant

Animal Care and Emergency Services, Inc
08.2022 - 05.2023

Client Service Representative

Nob Hill Cat Clinic and Hospital
10.2021 - 08.2022

Client Services Supervisor

SF SPCA (Fillmore)
01.2020 - 10.2021

High School - undefined

Windsor High School

Veterinary Technology

Penn Foster

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