Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Rebecca Herty

Student

Summary

Dependable and successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Compassionate Substitute Teacher with distinguished knowledge of child development. Skilled at working closely with students to maintain progression and control behavioral issues. Committed to keeping up with lesson plans while keeping classrooms fun.

Overview

6
6
years of professional experience
5
5
years of post-secondary education
1
1
Language

Work History

Substitute Teacher

Edustaff
Grand Rapids, MI
03.2022 - Current
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Provided instruction for students in core subject areas.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Incorporated technology into learning to enhance student engagement and learning.
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.

Hostess

Detroit Athletic Club
Detroit, United States
08.2021 - 01.2022
  • Answered customer questions about hours, seating, and menu information.
  • Used cash registers and credit card machines to cash out customers.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Server

Crispellis
West Bloomfield Township, MI
02.2017 - 01.2021
  • Cultivated warm relationships with regular customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Answered customers' questions, recommended items, and recorded order information.

Education

BS in Education - Secondary Education

Wayne State University
Detroit, MI
08.2018 - Current

Skills

Verbal and written communication

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Interests

Music

Anime

Timeline

Substitute Teacher

Edustaff
03.2022 - Current

Hostess

Detroit Athletic Club
08.2021 - 01.2022

BS in Education - Secondary Education

Wayne State University
08.2018 - Current

Server

Crispellis
02.2017 - 01.2021

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