Rebecca Hewson
Center Conway,NH
Summary
Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Overview
9
9
years of professional experience
Work History
Social Services Director
Genesis Healthcare
North Conway, NH
11.2021 - 08.2023
- Consulted with staff on resolution of complex service issues.
- Facilitated regular meetings to discuss and develop plans to positively influence workplace relationships.
- Liaised with staff and management in analysis and resolution of issues, grievances and conflicts.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Oversaw staff development through in-depth trainings, workshops, seminars, and other learning opportunities.
- Participated in community events to promote services and engage with public.
- Provided leadership, guidance and support to staff members.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Collaborated with community members to develop and implement service initiatives.
Patient Satisfaction and Rural Health Manager
Huggins Hospital
Wolfeboro, NH
10.2018 - 10.2021
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Researched and analyzed community needs to determine program directions and goals.
- Analyzed proposed legislation, regulations or rule changes to determine impact of services.
- Employed proven conflict-resolution methods to alleviate grievances between parties.
- Facilitated communication and collaboration among disputants using mediation methods.
- Conducted community workshops to promote different programs and educate public on available services.
- Conducted outreach activities to engage local stakeholders in programs.
- Utilized grant writing skills to secure additional program funding.
- Established and maintained relationships with key stakeholders.
- Collaborated with community members to develop and implement service initiatives.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
Homeless Prevention Director
Tri-county Cap
Coos, Carroll, And Grafton Counties, NH
08.2016 - 10.2018
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Addressed client and employee concerns with suitable solutions.
- Maintained knowledge of company, state, and federal policies
- Supervised several agency locations state wide
- Developed and created programs and monitored effectiveness against individual participant needs.
- Oversaw staff development through in-depth trainings, workshops, seminars, and other learning opportunities.
- Referred families to shelters, legal resources, and educational programs.
- Educated families and community members about domestic violence and impact on children.
Case Manager Supervisor
Northern Human Services
New Hampshire
04.2014 - 08.2016
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Education
Master of Science - Industrial-Organizational Psychology
Southern New Hampshire University
Hooksett, NH12.2017
Bachelor of Arts - Psychology
Colby-Sawyer College
New London, NH05.1997
Certification in Motivational Interviewing
06.2019
New Hampshire Board Certified Guardian Ad Litem
06.2007
New Hampshire Board Certified Mediator
2007
Skills
- Strong organizational, analytical, and negotiation skills
- Strong conflict resolution skills with ability to maintain impartiality and confidentiality
- Ability to adhere to timelines while managing several open cases
- Verbal and Written Communication
- Interviewing skills
- Client needs assessments
- Problem-Solving
- Active Listening
Timeline
Social Services Director
Genesis Healthcare
11.2021 - 08.2023
Patient Satisfaction and Rural Health Manager
Huggins Hospital
10.2018 - 10.2021
Homeless Prevention Director
Tri-county Cap
08.2016 - 10.2018
Case Manager Supervisor
Northern Human Services
04.2014 - 08.2016
Master of Science - Industrial-Organizational Psychology
Southern New Hampshire University
Bachelor of Arts - Psychology
Colby-Sawyer College
Certification in Motivational Interviewing
New Hampshire Board Certified Guardian Ad Litem
New Hampshire Board Certified Mediator