Rebecca H Hernandez
Houston
Summary
Enthusiastic entry-level technician with a passion for offering technical support across various fields.
Overview
6
6
years of professional experience
Work History
Home Care Provider
A-1 Home Health Care
02.2025 - Current
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
- Prepared nutritious meals according to dietary requirements, contributing to improved overall health for patients.
- Developed strong rapport with patients and families, fostering trust and open communication channels for better care coordination.
Assistant Manager, Customer Service
Family Dollar
11.2022 - 01.2024
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Implemented store policies and handled inventory management.
- Reduced wait times for customers through efficient task delegation and resource allocation.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Medical Receptionist
AHK Neurology
01.2019 - 10.2022
- Tended to patient registration.
- Handled incoming calls and screened patients for appointments.
- Verified insurance coverage and information.
- Maintained an organized and functional work environment while maintaining inventory.
- Clerical support via EMR systems, Microsoft documents, and excel.
- Handled confidential information and documentation for patients.
Education
High School Diploma -
Deer Park High School
06.2017
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Houston Community College South-East campus
06.2025
Skills
- Adaptability and ability to work well in a team-oriented environment
- Attention to detail in accuracy and documentation and patient care
- Critical thinking and problem-solving abilities to make quick decisions in high-pressure situations
LANGUAGES BI-LINGUAL
English and Spanish
Timeline
Home Care Provider
A-1 Home Health Care
02.2025 - Current
Assistant Manager, Customer Service
Family Dollar
11.2022 - 01.2024
Medical Receptionist
AHK Neurology
01.2019 - 10.2022
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Houston Community College South-East campus
High School Diploma -
Deer Park High School