Rebecca Hidalgo
Linwood
Summary
Dedicated client service associate known for handling multiple projects successfully. Promoting excellent skills.
Possess specialized skills in client communication, problem-solving, and data management. Excel in empathy, adaptability, and teamwork to enhance client satisfaction and foster strong relationships.
Overview
26
26
years of professional experience
2000
2000
years of post-secondary education
1
1
Certification
Work History
Client Service Associate/Sales Associate
Morgan Stanley
Saginaw
09.2019 - Current
- Facilitated client inquiries and provided timely information on financial products.
- Managed account documentation and ensured compliance with industry regulations.
- Processed client payments efficiently, ensuring accuracy and timeliness.
Customer Service Manager
Kroger
Bay City
11.2003 - 06.2019
- Managed customer inquiries through phone, email, and in-person interactions.
- Trained staff on customer service protocols and company policies.
- Resolved customer complaints quickly and effectively to ensure satisfaction.
- Coordinated daily schedules for team members to optimize service coverage.
- Implemented new procedures to enhance the efficiency of customer support operations.
- Provided exceptional customer service to ensure customer satisfaction.
Grocery Manager
Kroger
Bay City
01.2000 - 11.2003
- Managed daily operations of grocery department to ensure efficient workflow.
- Trained staff on product knowledge and customer service standards.
- Oversaw inventory management to maintain stock levels and minimize waste.
Education
Wenona
Bay City, MISkills
- Financial products
- Compliance management
- Client documentation
- Payment processing
- Account management
- Customer relationship management
- Funds transfers
- Regulatory compliance
Certification
- SIE
Timeline
Client Service Associate/Sales Associate
Morgan Stanley
09.2019 - Current
Customer Service Manager
Kroger
11.2003 - 06.2019
Grocery Manager
Kroger
01.2000 - 11.2003
Wenona
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