Rebecca Higgins
Newton,NC
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Social Worker IV
Lincoln County Department of Social Services
Lincolnton, NC
11.2019 - Current
- Assessed safety risks for children
- Coordinated referrals to outside agencies for additional services such as substance abuse programs or vocational training.
- Used job-related software to compose or prepare correspondence, case notes, and technical reports.
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in a variety of situations.
- Interviewed clients individually and in family groups to determine services to best address specific needs.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Evaluated and addressed individual client needs and concerns.
- Conducted interviews with children and families to gather information about potential abuse cases or neglect.
- Collaborated with local law enforcement and social service agencies to investigate suspected child abuse incidents.
- Assessed situations involving allegations of physical, emotional, or sexual abuse of minors.
- Developed safety plans for at-risk children and monitored compliance with court orders.
- Reviewed medical reports related to the investigation of child abuse cases.
- Participated in multidisciplinary team meetings to discuss ongoing investigations and best practices.
- Provided guidance and support to parents or guardians when appropriate during investigations.
- Attended court hearings as needed to provide testimony regarding ongoing investigations.
- Analyzed data gathered from victims, witnesses, suspects, and other sources to determine if further investigation was necessary.
- Compiled written reports summarizing investigative findings for review by supervisors.
- Interviewed suspects accused of committing acts of child abuse or neglect.
- Investigated each child's living environment to determine whether the home was safe or presented risks.
- Attended team meetings and provided feedback on case updates and recommendations.
- Participated in court proceedings related to cases involving children.
Driver’s License Examiner
Department of Transportation
, North Carolina
12.2016 - Current
- Performed license examinations and assessments according to state regulations.
- Conducted vision screenings for applicants seeking a driver's license.
- Verified applicant's identity documents, such as birth certificates and Social Security cards.
- Reviewed applications and supporting documentation to ensure the accuracy of information provided.
- Administered written tests to assess knowledge of traffic laws and safe driving practices.
- Provided instruction on the proper completion of application forms.
- Evaluated the applicant's physical ability to operate a motor vehicle safely by conducting road tests.
- Issued or denied licenses based on the results of examinations conducted in accordance with state regulations.
Warehouse Worker
Target
03.2013 - 12.2016
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand trucks, pallet jacks, and forklifts.
- Operated scanners, computers, and other equipment to track orders.
- Inspected damaged goods prior to disposal or return to vendor.
- Ensured safety protocols were followed at all times while operating machinery.
- Managed hazardous waste removal operations per government regulations.
- Identified discrepancies between physical count and computer data.
- Maintained a clean work area by sweeping, mopping, and dusting shelves.
- Followed established guidelines for picking orders accurately.
- Transported goods to designated areas within the warehouse facility.
Education
Master of Arts - Human Services
Lenoir Rhyne University
Hickory, NC05-2022
Bachelor of Science - Criminal Justice
Lees-McRae College
Banner Elk, NC12.2017
Associate of Applied Science - Criminal Justice Technology-Latent Evidence
Catawba Valley Community College
Hickory, NC12-2016
Associate of Applied Science - Criminal Justice Technology
Catawba Valley Community College
Hickory12.2013
Skills
- Strong computer skills
- Teamwork and Communication
- Training team members
- Interviewing abilities
- Multitasking
- Problem-Solving
- Problem Resolution
- Task Prioritization
- Calm Under Pressure
- Research skills
- Problem-solving abilities
- Self Motivation
- Team Collaboration
- Attention to Detail
- Adaptability and Flexibility
- Critical Thinking
- Cultural Sensitivity
- Data Collection
- Professional Demeanor
- Goal Setting
- Reliability
Accomplishments
- Received MDT member of the year 2023
References
References available upon request.
Timeline
Social Worker IV
Lincoln County Department of Social Services
11.2019 - Current
Driver’s License Examiner
Department of Transportation
12.2016 - Current
Warehouse Worker
Target
03.2013 - 12.2016
Master of Arts - Human Services
Lenoir Rhyne University
Bachelor of Science - Criminal Justice
Lees-McRae College
Associate of Applied Science - Criminal Justice Technology-Latent Evidence
Catawba Valley Community College
Associate of Applied Science - Criminal Justice Technology
Catawba Valley Community College
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