Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Hildinger

Man

Summary

Proven Property Manager with a track record of enhancing tenant satisfaction and maintaining high occupancy rates for Belmont and Cohen Esrey. Expert in property inspections and tenant relations, I excel in staff management and effective communication, ensuring smooth operations and positive outcomes in fast-paced environments. Well-qualified Office Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

17
17
years of professional experience

Work History

Property Manager

Belmont
07.2022 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Introduced prospective tenants to types of units available and performed tours of premises.

Property Manager

Cohen Esrey
04.2018 - 07.2022
  • Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
  • Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
  • Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
  • Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
  • Provided excellent customer service to current tenants while attracting new residents through engaging outreach efforts.
  • Led staff training initiatives focusing on customer service excellence while fostering a positive work culture for property management team members.

Office Manager

Ben Company
08.2012 - 04.2018
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Updated reports, managed accounts, and generated reports for company database.
  • Payroll
  • Scheduling
  • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
  • Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.

Administrative Assistant

Farmers Grain
07.2007 - 07.2012
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Education

High School Diploma -

Wakita
05.1982

Skills

  • Property Management
  • Payment Collection
  • Property Inspections
  • Customer service-focused
  • Exceptional oral and written communication skills
  • Tenant relations
  • Staff Management
  • Eviction Procedures
  • Maintenance knowledge
  • Leasing and sales
  • Rent collection

Timeline

Property Manager

Belmont
07.2022 - Current

Property Manager

Cohen Esrey
04.2018 - 07.2022

Office Manager

Ben Company
08.2012 - 04.2018

Administrative Assistant

Farmers Grain
07.2007 - 07.2012

High School Diploma -

Wakita

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Rebecca Hildinger