Rebecca Hill
Woodburn,Oregon
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
23
23
years of professional experience
Work History
Office Manager
Pumpkin Ridge Home Repairs
09.2021 - Current
- Manage and supervise home maintenance construction business
- Supervise 4 employees
- As supervisor/manager, meet with homeowners looking to renovate their homes
- Daily maintenance for property management firm who rents out more than 900 homes in Portland and surrounding areas
- As well as running crew, maintain fleet of 4 vehicles, and oversee accounting on day-to-day basis.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Created, maintained and updated filing systems for paper and electronic documents.
Property Manager
Norris & Stevens
04.2014 - 09.2021
- As onsite manager I maintained the asset for owners by working closely with upper management, collection of rents, leasing apartments, resident retention, supervising maintenance and outside contract labor
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained sufficient number of units market-ready for lease.
- Developed and implemented marketing strategies to increase occupancy rates.
- Kept properties in compliance with local, state and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Coordinated appointments to show marketed properties.
- Maximized rental income while minimizing expenses through effective planning and control.
- I complied with all tenant landlord laws applied by the state of Oregon
- Over seven years, I successfully increased revenue streams through raising rents, lowering delinquency, and reducing property overhead
- I supervised three employees
- I also worked other properties as need for coverage of vacations or vacancies until new manager can be placed.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Loan Processor
Guardian Finanacial
12.2013 - 06.2014
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
- Utilized loan origination software to process and track loan applications.
- Handled any conditions sent from underwriting departments.
- Provided quick turnaround times to maintain fast-past schedule.
- Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Processed loan applications and monitored progress from start to finish.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Mortgage Loan Processor
Usher Finanacial
10.2012 - 11.2013
- Handled any conditions sent from underwriting departments.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
- Communicated with originator and applicant concerning progress of loan file.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Prepared file for final clear-to-close by branch management.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Reviewed and validated details of loan applications and closing documentation.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Calculated, reviewed and corrected errors on interest, principal and closing costs.
- Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
Onsite Property Manager
Summit Real Estate Services
07.2010 - 10.2012
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Coordinated appointments to show marketed properties.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Responded to Common Area Maintenance (CAM) inquiries.
- Planned special events such as lotteries, dedications and project tours.
Loan Officer
PremierWest Bank
01.2008 - 04.2010
- At departure, I was working as a Mortgage Loan Officer for PremierWest Bank
- I was responsible for originating all residential loans
- I originated loans in both
- California and Oregon
- While originating in Oregon I floated in the Portland branch
- I was able to successfully close all loans using the banks AUS
- I am familiar with the new regulations and forms implemented by HUD in the last few years
- Previously I was hired as a teller and quickly moved into a New Accounts
- Representative
- My duties included all responsibilities for tellers as well as cross sales to new accts
- At
- New Accts I was responsible for all Personal Banker activities.
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
- Collaborated with other departments to promptly process loan applications.
- Examined customer loan applications for loan approvals and denials.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Recommended loan approvals and denials based on customer loan application reviews.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
- Researched and updated industry knowledge on changing legislation and regulations.
Loan Officer/Branch Manager
American Pacific Mortgage
01.2001 - 12.2008
- My position required me to successfully run a branch office for APMC
- I was required to compile reports, hire & fire employees, complete the daily tasks of both a branch manager & loan officer
- I originated, processed and closed all loans with an assistant
- Our office originated between 20-30 loans per month with an average closing of 18 per month
- I worked on various operating systems including Caylx Point and Wells Fargo’s AUS
- I was responsible for ordering services from various outside vendors and gathering all outstanding conditions while maintaining a good report with customers
- I am proficient in the following programs:
- Encompass, Microsoft Word and Excel, Outlook, Calyx Point, various AUS including but not limited to:
- Wells Fargo, Union Bank, DU & DO
- Multi-family software systems: Yardi, Key capture (in-house depositing system for banking)
- I was required to input and send out preliminary information in originating real estate loans for two busy loan officers
- Duties included, basic input, opening escrow, ordering all necessary reports, filing, coping, etc.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Complied with regulatory guidelines and requirements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Examined customer loan applications for loan approvals and denials.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Launched new training program to boost employee skills and staff retention rate.
- Submitted loan applications to underwriter for verification and recommendation.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
Education
High School Diploma -
Corning Union High
Corning CA06.1984
Skills
- Microsoft Excel
- Maintenance
- Loan processing
- Customer service
- Filing
- Escrow
- Property management
- Microsoft Word
- Microsoft Outlook
- Yardi
- Loan origination
- Training and Development
- Deposit Collection
- Fleet Dispatching
- Evaluate Performance
- Database Maintenance
- Research and Analysis
- Office Supplies and Inventory
- Enforce Policies
- Workflow Planning
- Regulatory Compliance
- Scheduling
- Workflow Optimization
- Banking Operations
- Organizational Skills
- Office Management Software
- Conflict Management
- Financial Accounting
- Financial Tracking
- Vendor Liaising
- Business Administration
- Accounts Payable and Receivable
- Senior Leadership Support
- Email Correspondence
- Account Reconciliation
- Customer Relations
- Project Management
- Calendar Management
- Customer Service Management
- Job Bidding
- Billing and Invoicing
- Handling Complaints
- Licensing Requirements
- Credit and Collections
- Client Correspondence
- Excellent Multitasking Abilities
Timeline
Office Manager
Pumpkin Ridge Home Repairs
09.2021 - Current
Property Manager
Norris & Stevens
04.2014 - 09.2021
Loan Processor
Guardian Finanacial
12.2013 - 06.2014
Mortgage Loan Processor
Usher Finanacial
10.2012 - 11.2013
Onsite Property Manager
Summit Real Estate Services
07.2010 - 10.2012
Loan Officer
PremierWest Bank
01.2008 - 04.2010
Loan Officer/Branch Manager
American Pacific Mortgage
01.2001 - 12.2008
High School Diploma -
Corning Union High