Rebecca Hill
NRCMA
Red Oak,Texas
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Social Media Marketing Manager
Options Plumbing
09.2023 - Current
- Managed multiple social media platforms for increased engagement and audience growth.
- Created engaging multimedia content including graphics, videos, and blog posts to enhance user experience.
- Increased website traffic through effective content creation and search engine optimization strategies.
- Maintained a consistent brand voice across all channels, fostering trust among followers and customers.
- Coordinated promotional events to generate buzz around new product launches or initiatives.
- Established relationships with industry influencers for mutually beneficial collaborations and exposure opportunities.
- Boosted brand awareness by developing and implementing targeted social media campaigns.
- Managed online reputation by addressing customer feedback promptly and professionally, maintaining a positive image for the brand.
- Enhanced website usability by optimizing landing pages for improved user experience and lead generation potentiality.
Quality Medical Assistant
Wellmed Medical Group
07.2022 - 09.2023
- Managed patient data and tracked progress towards annual wellness goals and medication adherence, directly contributing to the clinic's consistent high quality ranking. This included reviewing patient charts, contacting patients for follow-up, educating patients on medication management.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Clinical Intake Coordinator
Home Care Network
04.2021 - 01.2022
- Facilitated seamless transitions between hospital discharge and home-based care by effectively communicating with various medical personnel involved in patient care coordination.
- Facilitated ongoing communication between clinical staff, patients, and families throughout the intake process, ensuring all parties remained informed and engaged in the care plan.
- Established strong relationships with community partners and referral sources, leading to an increase in referrals received by the clinic over time.
- Enhanced patient satisfaction by efficiently coordinating intake processes and ensuring smooth transitions into care.
- Managed a high volume of intake calls, ensuring timely scheduling of appointments and appropriate follow-up communication.
- Promoted a positive work environment by fostering strong relationships among staff members and facilitating open communication.
Medical Assistant Manager
Ovilla Medical Clinic
04.2016 - 04.2020
- Ensured accurate billing practices while overseeing medical assistants'' documentation of services rendered during appointments.
- Managed inventory, ensuring adequate supplies for smooth clinic operations and cost savings.
- Enhanced patient care by streamlining medical assistant tasks and improving daily workflow.
- Participated in regular audits to maintain compliance with all regulatory standards within the healthcare field.
- Developed educational materials for patients regarding their treatments and medications, promoting informed decision-making processes in healthcare management.
- Coordinated timely referrals to specialists when necessary, ensuring continuity of care for patients with complex conditions.
- Upheld high quality assurance standards by consistently monitoring clinical practices/procedures adherence levels among all medical assistants under managerial supervision purview.
- Optimized appointment scheduling processes, effectively reducing wait times while maintaining quality care standards.
- Managed employee schedules efficiently to ensure appropriate staffing levels at all times throughout the day-to-day operations of the clinic or practice setting as needed.
- Conducted performance evaluations of medical assistants, fostering professional growth and development.
- Increased clinic efficiency by training and mentoring new medical assistants on proper procedures and protocols.
- Boosted patient satisfaction by addressing concerns promptly and providing exceptional customer service.
- Established strong relationships among interdisciplinary team members/providers across various healthcare settings ensuring optimal continuity-of-care delivery experiences for patients served within scope of practice role limitations.
Medical Assistant Manager
Dr. Gary Goff
01.2014 - 04.2016
- Ensured accurate billing practices while overseeing medical assistants'' documentation of services rendered during appointments.
- Managed inventory, ensuring adequate supplies for smooth clinic operations and cost savings.
- Enhanced patient care by streamlining medical assistant tasks and improving daily workflow.
- Participated in regular audits to maintain compliance with all regulatory standards within the healthcare field.
- Developed educational materials for patients regarding their treatments and medications, promoting informed decision-making processes in healthcare management.
- Coordinated timely referrals to specialists when necessary, ensuring continuity of care for patients with complex conditions.
- Upheld high quality assurance standards by consistently monitoring clinical practices/procedures adherence levels among all medical assistants under managerial supervision purview.
- Optimized appointment scheduling processes, effectively reducing wait times while maintaining quality care standards.
- Managed employee schedules efficiently to ensure appropriate staffing levels at all times throughout the day-to-day operations of the clinic or practice setting as needed.
- Conducted performance evaluations of medical assistants, fostering professional growth and development.
- Increased clinic efficiency by training and mentoring new medical assistants on proper procedures and protocols.
Health Unit Coordinator
UT Southwestern Hospital
01.2009 - 01.2014
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Responded to patient call lights to expedite appropriate follow-through.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Provided concierge service to assist patients and families and direct them to available resources.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Reduced wait times for patients by effectively managing patient flow within the health unit.
Education
Associate of Applied Science - Nursing
El Centro College
Dallas, TX12-2013
Skills
- Medical terminology knowledge
- Vital signs monitoring
- EMR / EHR
- Patient-focused care
- Phlebotomy
- CPR
Certification
- NRCMA #175506 Effective till 4/15/2025
- CPR/AED Certification
Timeline
Social Media Marketing Manager
Options Plumbing
09.2023 - Current
Quality Medical Assistant
Wellmed Medical Group
07.2022 - 09.2023
Clinical Intake Coordinator
Home Care Network
04.2021 - 01.2022
Medical Assistant Manager
Ovilla Medical Clinic
04.2016 - 04.2020
Medical Assistant Manager
Dr. Gary Goff
01.2014 - 04.2016
Health Unit Coordinator
UT Southwestern Hospital
01.2009 - 01.2014
Associate of Applied Science - Nursing
El Centro College
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