Rebecca Hinojos
El Paso
Summary
Looking for a bussines where I am able to utilize my knowledge and experience, I am a hard working individual who is dedicated and ready to grow with a company on the rise. I believe that all criticism is good and am always open to taking advise for improvement.
Overview
10
10
years of professional experience
Work History
Dispatcher Clerk
Expert HVAC & Refrigeration
04.2021 - Current
- Knowledgeable in payroll processing
- Scheduling and dispatching techs and estimators
- Tracking fleet
- Check daily emails and reply or forward to correct department
- Customer service, answering multiple phone lines
- Trained new employees on established procedures, providing ongoing mentorship for their continued growth and success within the company.
- Handled escalated customer concerns with empathy and professionalism, leading to successful conflict resolution.
- Improved customer satisfaction with timely and accurate information updates during service outages or delays.
- Enhanced communication efficiency by implementing a streamlined dispatching process.
Customer Service Representative
Alorica
11.2018 - 06.2019
- Customer service, answering multiple calls within the allocated time
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Cashier
Mcdonald's
03.2017 - 10.2018
- Helped determine customers needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
Cashier
Food King Supermarkets
04.2015 - 02.2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Del Valle High School
El Paso, TX06-2016
Skills
- Dispatch software
- Route planning
- Scheduling coordination
- Prioritization
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Prioritizing calls
- Active listening
- Customer relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dispatcher Clerk
Expert HVAC & Refrigeration
04.2021 - Current
Customer Service Representative
Alorica
11.2018 - 06.2019
Cashier
Mcdonald's
03.2017 - 10.2018
Cashier
Food King Supermarkets
04.2015 - 02.2017
High School Diploma -
Del Valle High School
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