Rebecca Hodges
Wichita Falls,TX
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Experienced and highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
16
16
years of professional experience
19
19
years of post-secondary education
Work History
Shift Lead Manager
Flying J Travel Plaza
04.2008 - Current
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Troubleshot equipment to reduce service calls and downtime.
- Evaluated employee performance and coached and trained to improve weak areas.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
Skills
- Handling Customer Complaints
- Assigning Work
- Opening and closing procedures
- Solutions Development
- Coordinating Daily Operations
- Payment Processing
- Incidents management
- Documentation And Reporting
- Delegating Work
- Performance monitoring
- Quality Assurance
- Team Development
- Problem-Solving
- Punctual and Reliable
- Policy Enforcement
- Energetic and Enthusiastic
- Accurate money handling
- Coaching and Mentoring
- Customer Service
- Management information systems
- Customer Loyalty
- Goal Attainment
- Guest Relations
- Leading Employees
- Signage Changes
- POS Transactions
- Opening and Closing Procedures
- Verbal and Written Communication
- Customer Inquiries
- Job Assignments
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Education
No Degree - Computer Operations Technology
Tennessee College of Applied Technology - Dickson
Dickson, TN 03.2005 - 07.2024
Timeline
Shift Lead Manager
Flying J Travel Plaza
04.2008 - Current
No Degree - Computer Operations Technology
Tennessee College of Applied Technology - Dickson
03.2005 - 07.2024
Similar Profiles
Brandon GantBrandon Gant
Maintenance Technician at Flying J Travel PlazaMaintenance Technician at Flying J Travel Plaza
JAMAL OBEIDATJAMAL OBEIDAT
MANAGER at CISCO TRAVEL PLAZA ( FLYING J)MANAGER at CISCO TRAVEL PLAZA ( FLYING J)
Felicia SweeneyFelicia Sweeney
Cashier Trainer at Flying J Travel CenterCashier Trainer at Flying J Travel Center